Job Information
Davidus Cigars LTD Cigar Concierge- Rockville in United States
Starting Hourly Rate: $15.50/hour
Needed Availability: Evenings, Weekends (On Thursdays, Fridays, and Saturdays)
As the Cigar Concierge, you play a critical role in ensuring every customer receives an exceptional customer service experience. You will process transactions, answer questions, stock shelves, and ensure every customer leaves feeling positive about their visit.
Through passion, determination, and perseverance, the Castro brothers have spent a quarter of a century developing a home away from home for all cigar aficionados by building the largest premium cigar retail chain in the state of Maryland, while developing their own unique brand for consumers to enjoy exclusively at Davidus Cigars.
KEY RESPONSIBILITIES
Deliver exceptional customer service by greeting and establishing a rapport with customers and informing them of our products and services
Use classic sales techniques and selling procedures to facilitate and increase business
Process transactions efficiently, advise each customer of our loyalty program and incentives
Verify customer identification and uphold federal legal age requirements
Accurately handle cash and credit cards
Balance the cash register
Identify customer needs and provide recommendations that connect customers to the right products for them
Maintain store safety standards
Maintain store cleanliness
Why should you work for Davidus Cigars?
Concierges receive a free Castro Brothers brand cigar to enjoy during every shift
Connect with wonderful people from all professions
Concierge discount of 25% off most products
Manufacture sponsored sales spiffs
Fun, low-stress environment
Flexible schedules
Cigar brand trainings
Personal and salesman growth potential
What are we looking for?
At Davidus Cigars, we strive to attract, retain, and develop the best talent in the field. In order to do so, we will be looking for the following requirements on your application:
Be at least 21 years of age (required by law)
Retail sales experience (1-2 Years)
Cigar and pipe knowledge required
Ability to climb, bend, kneel, and reach
Ability to stand for entire shift
Ability to lift up to 50 pounds
Outgoing, upbeat personality
Commitment to provide exceptional customer service to our guests
Commitment to work with a team and assume responsibility
Commitment to maintaining a clean and organized work environment
Shift times depend on the hours of operations for each store, but shift lengths are typically between 5-8 hours long each
*In order to make accurate recommendations to our customers, you MUST have firsthand knowledge about cigars and/or pipes. Applicants that do not meet this requirement will not be considered.
