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Day - 08 Hour (United States of America)

This is a Stanford Health Care job.

Why work at Stanford Medicine | Stanford Health Care (SHC)?

Are you a seasoned Case Manager with mental health or case management experience working within an interdisciplinary community based? Here is your opportunity to work with a dynamic and supportive team.

Our Case Managers work within a multidisciplinary team dedicated to serving youth and young adults experiencing a first episode of psychosis along with their families.

This is a hybrid onsite and remote role, which requires engagement with individuals in the community.

Our core benefits include medical insurance, dental insurance, vision insurance, an employee assistance program, savings and spending accounts, disability, life and accident insurance, and COBRA. For medical insurance, you have the choice of three generous health plans through Stanford Health Care Alliance, Aetna, or Kaiser Permanente. Each plan includes 100% coverage for preventive care, telemedicine through Teledoc, prescription drug coverage, and behavioral health coverage. Additional incentives exist for healthy choices. And so much more – generous leave & time off, Wellness Program, special programs, educational assistance, and adoption assistance!

This is an onsite Stanford Health Care job.

A Brief Overview

INSPIRE 360 First Episode Psychosis Case Managers play a critical role in supporting clients through community-based services and coordinated specialty care under the supervision of the program manager. They conduct needs assessments, set case management goals with clients, and facilitate access to community supports and family resources. Additionally, they assist with transitions from inpatient or higher levels of care, including discharge planning.

Case Managers maintain up-to-date knowledge of resources such as benefits, financial assistance, and housing options to provide tailored support to clients and their families. They also act as consultants to clinical teams, promoting client engagement in treatment and program activities while collaborating with multidisciplinary teams to ensure high-quality care delivery.

Through assertive case management, Case Managers meet clients in their homes, schools, workplaces, and communities, fostering active participation in care. Their work emphasizes cultural sensitivity, individualized client-centered care, and helping clients develop life skills, establish healthy daily routines, and pursue meaningful goals to enhance recovery and overall well-being.

Locations

Stanford Health Care (Palo Alto, CA; onsite)

Responsibilities

• Coordinate community resources and family supports.

• Support clients in building life skills, daily habits, and achieving meaningful recovery goals.

• Assist clients in navigating benefits, financial assistance, housing options, and other resources.

• Act as consultants to the clinical team to enhance client engagement.

• Facilitate discharge planning, including timely implementation of plans for patients with complex needs, in collaboration with interdisciplinary teams.

• Provide education and consultation to clients, families, and medical personnel regarding case management and discharge planning.

• Participate in developing treatment plans and provide accurate documentation of sessions.

• Provide individual and group therapy sessions.

• Contribute to departmental program planning, goal setting, systems development, and process improvement.

• Prepare and maintain required records and documentation.

• Collect, analyze, and report data for utilization, quality improvement, compliance, and other areas.

• Collaborate with physicians, social workers, nurses, and other team members to assess and plan patient care.

• Engage in quality improvement activities to identify opportunities for better clinical outcomes and resource utilization.

• Communicate with third-party payers to ensure reimbursement for services and address queries.

• Perform utilization reviews to ensure appropriate levels of care and resource use, addressing variances when necessary.

Education Qualifications

• Bachelor's Degree from an accredited college or university.

Experience Qualifications

• Preferred: Three (3) years of progressively responsible and directly related work experience.

• Minimum: One (1) year of experience providing case management services.

• Minimum: Two (2) years of experience working with SMI (Serious Mental Illness) and SED (Severe Emotional Disturbance) populations.

• Experience working with youth and families is required.

Required Knowledge, Skills, and Abilities

• Ability to conduct patient assessments and develop plans of care.

• Ability to coordinate patient access to appropriate care levels, providers, settings, and services.

• Proficiency in providing age-appropriate assessments and interventions.

• Expertise in available treatments, services, and resources for clients.

• Strong interpersonal skills to resolve conflicts and negotiate positive outcomes.

• Understanding of federal and state compliance laws and regulations for healthcare.

• Knowledge of case management models, discharge planning, utilization review, and quality assurance practices.

• Familiarity with the continuum of care, mental health conditions, and healthcare financial processes.

• Respect for clients’ beliefs, traditions, and identities.

Licenses and Certifications

High School

Bachelors Degree

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care

• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health

• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $23.88 - $104.39 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.

At Stanford Health Care, we seek to provide patients with the very best in diagnosis and treatment, with outstanding quality, compassion and coordination. With an unmatched track record of scientific discovery, technological innovation and translational medicine, Stanford Medicine physicians are pioneering leading edge therapies today that will change the way health care is delivered tomorrow.

As part of our spirit of discovery, we also leverage our deep relationships with luminary Silicon Valley companies to develop new ways to deliver preeminent patient care.

Learn about our awards (https://stanfordhealthcare.org/about-us/awards.html) and significant events (https://stanfordhealthcare.org/about-us/our-history.html) .