Job Information
GC Services Bilingual (English/Spanish) Customer Service Credit Representative (Remote) in United States
Overview
InteLogix is seeking a Bilingual (English/Spanish) Customer Service Credit Representative to join our organization, remote. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused mindset.
Who we are:
At InteLogix, we are passionate about empowering individuals and organizations to achieve their full potential. As a trusted leader in our industry, we are committed to providing innovative solutions and exceptional services that make a positive impact. We believe in the power of teamwork, integrity, and the commitment to excellence. Join us at InteLogix and be part of a dynamic organization that strives to create a brighter future, one where our collective efforts shape and empower the world around us. Together, we can make a difference.
What’s the Role About?
If you like to solve problems and interact with people from across the country, or maybe just a few towns over, this is the career for you!
In this role, you will be a creative problem solver, results oriented, and empathetic customer partner that connects, navigates, influences, and provides solutions.
Are you energetic, enthusiastic with an engaging personality?
Are you driven to deliver effective results while providing excellent customer service?
Do you have extraordinary communication skills?
What’s in it for YOU?
Paid Training
Medical, Dental, and Vision Insurance
Paid Time Off
Employee Discounts
Full-time, non-seasonal
Career Advancement
Early access to earned wages via PayActiv
Access up to 50% of earned wages (capped at $500 per pay period)
Salary Range: Up to $11.00/hour - pay is determined by scope of responsibility within the role, your experience, location and other job related factors
Responsibilities
As a representative, you will handle incoming calls or chats from customers, potential customers or sales representatives for new and existing service orders that have failed to provision due to a restriction.
Review orders for errors, verify information, provide self-identifying options to potential customers and make outbound calls as necessary
Negotiate/ Process payment arrangements on customer accounts while adhering to processes and procedures set forth by our client
Attempt to collect on all balances using excellent negotiation skills
Document all account handling activity concisely and accurately on the client systems
Educate potential on identity documents and next steps
Educate customers on account status and payment options
Additional duties as assigned by the client or Management
Qualifications
What We Look for in a Candidate:
Must be 18 years of age or older
High School Diploma or equivalent required, BA degree preferred
Call Center or Collections experience preferred and basic knowledge of data entry
Excellent communication, ability to communicate clearly and effectively, both orally and in writing
Deal with difficult interactions with customers
Ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions
Possess computer/technology savvy with the ability to smoothly operate multiple windows and tabs, while simultaneously providing Best-In-Class Customer Experience speaking to customers over the phone
Superb attendance, so you can be there when our customers need us
Internet Speed of at least 10 MBPS download and 5 MBPS upload
Speed Test results required - test yours now by clicking here: www.speedtest.net
Dedicated workspace free from distractions
All job offers are contingent upon completion of a background check.
Position Category Customer Service/Collections
Minimum Pay Rate USD $11.00/Hr.
