Easter Seals Jobs

Job Summary

Job Description

The Assoc. Director, Healthcare Professional (HCP) Engagement Operations will be responsible for ensuring effective and compliant engagement with HCPs, supporting the overall strategic objectives of the organization. This role will be pivotal in overseeing the day-to-day operations, strategic recommendations, and risk mitigation measures in a third-party managed services model.

Job Description

The Assoc. Director, HCP Engagement Operations will:

• Provide strategic direction and leadership for the HCP Engagement Operations, ensuring alignment with organizational goals.

• Provide oversight and empowered decision making for the end-to-end HCP engagement activities from annual planning through payment disbursement.

• Collaborate with managed services provider to manage and operationalize HCP engagement processes.

• Ensure all documentation submissions are complete and audit-ready, maintaining compliance with relevant policies and regulations.

• Monitor payment funding against payments disbursed to HCPs.

• Provide customer facing support to create a seamless end-user experience within the platform.

• Collaborate with internal stakeholders to maintain transparency, accountability and regulatory compliance over Otsuka’s transfers of value and expense reimbursements to HCPs.

• Lead the Quarterly Business Reviews (QBRs) with the managed services provider and third-party payment processor.

• Lead continuous improvement to increase process efficiency, simplicity, and speed of action and propose enhancements to the HCP compliance program that is informed by industry trends and best practices.

• Maintain PowerBI dashboards to support data-driven insights, reporting and compliance monitoring.

• Support and train internal and external system users including requesters of service (ROS), approvers, HCPs, and third-party entities.

• Oversee platform service support requests to ensure vendor’s timely resolution of system/end user issues, break fixes and enhancements.

• Manage budgets related to HCP Engagement platform, managed services, and technical support.

• Maintain knowledge of applicable laws, regulations and compliance requirements related to HCP engagements and transfers of value to HCPs.

Qualifications/ Required

Knowledge/ Experience and Skills:

Qualifications

Knowledge

Requires demonstrated understanding of HCP engagements in the life sciences, pharmaceutical or biotech industry. Working knowledge of the Anti-kickback statute, Safe Harbor and Sunshine Act Reporting.

Skills and Experience

Proven and demonstrated experience with process improvement and process optimization. Strong business acumen, analytical and problem-solving abilities with aptitude to synthesize large datasets to drive business strategies and decisions. Proven experience in managing relationships with external service providers, including monitoring vendor performance using data and metrics. Strong customer service background with attention to details are required. Prior experience with successfully managing virtual teams and comfortable working withing matrix structure. Strong communication, leadership, influencing and stakeholder management skills.

Demonstrated ability to exercise judgement, discretion and maintain confidentiality of data involved in HCP Engagement process. Strong computer skills with demonstrated experience in working with the Microsoft suite of programs including PowerBI and Visio. Knows how/when to apply organizational policy or procedures to a variety of situations. Ability to operate at both strategic and operational levels.

This requires:

• A willingness to be hands-on, on a regular basis, and personally do whatever it takes to get the job done

• Ability to be flexible and comfortable managing through ambiguity

• Being well organized, resourceful, planful, and attentive to detail

• Ability to persevere and be a game-changer

• Ability to work well with others, in matrix teams. Is open, receptive, and self-aware. Cultural sensitivity to collaborate with colleagues outside the US. Willingness to travel up to 20% of time.

Education

At minimum, the ideal candidate will have a bachelor’s degree in business administration, life sciences, healthcare administration or relevant field. Project management certification is highly desired. Minimum of seven years relevant experience with managing and processing Healthcare Professional engagements in life sciences industry is required. Management experience and/or experience with overseeing managed services team is required.

Competencies

Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.

Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.

Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.

Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.

Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.

Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka .

Disclaimer:

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability. You can request reasonable accommodations by contacting Accommodation Request (EEAccommodations@otsuka-us.com) .

Statement Regarding Job Recruiting Fraud Scams

At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf.

Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment.

Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters.

To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website https://vhr-otsuka.wd1.myworkdayjobs.com/en-US/External .

Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka’s call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: https://www.ic3.gov , or your local authorities.

Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and Otsuka Precision Health, Inc. (“Otsuka”) does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka’s application portal without a valid written search agreement in place for the position will be considered Otsuka’s sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.