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Shell Dispatch Officer - Aliaga STAS in Turkey

Purpose

  • Perform and manage the day-to-day operational and administrative aspects of dispatching pick-up and RT trucks.

  • Perform the administrative activities of Distribution Operations, as needed and as assigned.

Accountabilities

  • Ensure that all dispatching operations are fulfilled and all legal & fiscal documents are correctly created on time

  • Make sure that all activities are carried in line with Shell Business Principles.

  • Custodian of Dispatch Office Golden Rules.

  • Maintain close business relationship with sales, customers and CSC.

  • Find and propose solutions to operational problems timely and efficiently.

  • Provide support to Customer Service Centre in order to handle Customer complaints timely and efficiently

  • If needed, actively backup other dispatch officers (in the same office or other offices in different locations / cities)

  • Ensure full compliance with ISO9001 Management Quality system and ISO27001 information security management systems.

* Dimensions :

Dimensions

  • Direct reports: None

  • White oil terminals and refineries in Aliağa

  • Annual Throughput in Aliağa white oil terminals:

Diesel volume: 890.000 m3

Gasoline volume: 310.000 m3

* Skills & Requirements :

Skills and Requirements

  • Distribution Customer Service – Knowledge

  • Handle Distribution Complaints – Skill

  • Communication Skills – Knowledge

  • HSSE Skills – Knowledge

    • 1 year experience in dispatch Operations
  • Ability to manage customer relationships

  • Able to work under stress with challenging daily deadlines.

  • Priority setting in hectic operational environment.

  • Turkish mother tongue is a prerequisite

  • Strong problem-solving skills and the patience to preserve with difficult problems, conflicting priorities and hurdles emerging on ad hoc basis.

  • Position can require some travel to dispatch offices throughout Turkey.

  • Prepared to work day and night shifts

  • Prepared to work long hours during peak periods (holidays, festivals) to ensure minimal disruption to the business

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