Easter Seals Jobs

YOUR DAY TO DAY

• Assists in controlling and monitoring departmental costs on an ongoing basis to ensure performance against budget 

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation  

• Prepares and administers detailed on boarding program for new staff. Provide input for probation and formal performance appraisal discussions in line with company guidelines  

• Regularly communicates with staff and maintains good relations. Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance  

• Hotel Representative - Create a positive hotel image in every interaction with internal and external customers while always adhering to hotel brand standards. Monitors appropriate standards of conduct, uniform, hygiene, and appearance of staff.

• Maintain high level of product knowledge of special programs, events and current Hotel information in the hotel in order to recognize and respond to guests needs

• Reports directly to and communicates with the Rooms Division Manager and/or Assistant Rooms Division Manager on all pertinent matters affecting guest service and hotel operations. 

• Supervises and directs Reception and Reservations personnel. Supports and assists Front Office personnel and all departments at peak periods.  Cooperates, coordinates and communicates with other hotel departments as required. 

• Reacts to situations to ensure guests receive prompt attention, personal recognition throughout the hotel and responding to guest needs and resolves related problems 

• Financial Aspect - Promotes inter-hotel sales and in-house facilities. Ensures front line staffs comply with FIT marketing techniques and maximize sales. Checks billing instructions and monitors guest credit along with analyzing/approving discounts, rebates, refunds

• Crisis Management - Takes action with the Property Management Systems (PMS) in emergency situation and fully conversant with all hotel emergency procedures. 

WHAT WE NEED FROM YOU

• Diploma or equivalent in Hotel Management, Marketing, or related field.

• Minimum 1 year of relevant experience or similar capacity, or an equivalent combination of education and work-related experience.

• Related experience in a luxury hotel is preferred.

• Strong presentation, communication, written and oral skills

• Adaptable in shifting working schedules and may be required to work nights, weekends, and/or holidays.

• Strong interpersonal skills to develop and foster beneficial relationships

• High level of passion, enthusiasm and drive for result

• High level of common sense and high skill of problem solving and decision making

• Problem solving, analytical, reasoning, motivating, organizational and training abilities

• Career switchers are welcome/At least 2 years of managerial experience in the service industry

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.