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In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a CE Operations Program Director overseeing Support Functions.

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CE Operations Program Director, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

As the CE Operations Program Director, you will be our voice and partner with peer groups across multiple organizations to drive excellence in Critical Engineering Operations, and Standards and Project Portfolio Management across our fleet. You will interact and maintain relationships with various stakeholders across our organization. You will use your keen technical, business acumen, and financial management skills to manage our operating costs effectively, while maintaining the highest standards of safety, security, and ecological responsibility. Excellent interpersonal awareness, ability to navigate ambiguity, and your mature communication skills will be pivotal in bringing your program management, technical abilities, and leadership experiences to a whole new level in supporting Microsoft’s success!

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

Responsibilities

As a CE Operations Program Director your success is measured by:

People Management

• Managers deliver success through empowerment and accountability by modeling, coaching, and caring.

• Model - Live our culture; Embody our values; Practice our leadership principles.

• Coach - Define team objectives and outcomes; Enable success across boundaries; Help the team adapt and learn.

• Care - Attract and retain great people; Know each individual’s capabilities and aspirations; Invest in the growth of others.

Datacenter Operations

• Empower a culture of safety, security, and compliance in all aspects of datacenter Critical Environment (CE) Operations within your Region.

• Accountable for the ongoing Critical Environment (CE) support for all service lines ensuring the on-time and defect-free delivery of customer capacity within our SLA commitments.  

• Collaborate with Campus Directors to ensure operating CE procedures are documented accurately and that appropriate training for all field operations processes and procedures are in place.

• Evaluate, strategically optimize, and drive a program to gain efficiencies in short- and long-term utilization across our data center fleet.

• Employ clear lines of communication and feedback considering lessons learned between field operations and peer teams related to data center Critical Environment (CE) Operations.

• Represent field operations needs and interests ensuring the highest standards in quality, reliability, availability, and safety are met.

• Act as the champion for the CE Operations Management community driving standardization, efficiency, and partnering with our innovation teams.

• Manage escalations and issues that may arise by partnering with peer organizations to ensure appropriate resolutions are sought and implemented minimizing impact to service delivery.

• Operate as central point of intake track and prioritize the portfolio of data center projects across your region.

• Evaluate project scope and resource capacity expectations/asks/assumptions​ for all project activities that touch the field.

• Foster an understanding of the various stakeholders, their interests, and needs ensuring the teams can sustain and embrace the changes through clear communications, engagement, and appropriate governance throughout field operations.

Other

• Embody our culture and values.

Qualifications

Required Qualifications:

• High School Diploma or equivalent AND 10+ years’ experience of mission-critical service management experience supporting or operating mission-critical, 24x7x365 production environments.

• 5+ years' experience leading, directly managing, and influencing a diverse organization of full-time employees, across multiple disciplines and platforms.  

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Preferred Qualifications:

• Bachelor’s Degree in Electrical and/or Mechanical engineering

• Experience managing large vendor multi-year contracts and operating entities

• Ability to collaborate, present, and negotiate effectively across groups of various levels and disciplines, senior company leaders, engineers, suppliers, partners, and external customers. 

• Knowledge of critical environment concepts and infrastructure (e.g., Electrical Distribution, Mechanical Cooling Systems, etc.)  

• A solid understanding of financial management, budgeting, and forecasting. 

• Working knowledge of NFPA70E, National Electrical Code (NEC), ASME, IEEE and any other standards required by country.

• Solid understanding of OSHA requirements as it relates to Data Center best practices.

• SME level working knowledge in the Control of Hazardous Energy in complex mission critical. infrastructure.

• Experience in FMEA, RCA, and RCFA processes.

Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .