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Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com

At Convatec, we’re transforming our business for the better. Better products. Better ways of working. And better ways of delivering for our customers and each other. We’re aiming for nothing short of excellence. Join us on our journey to #ForeverCaring as a DevOps Platforms Support , and you’ll do the same.

This position is a hands-on role and will join an energetic growing team where your primary role will be to take on ownership of Administrating and configuring platforms for the application development teams that includes everything needed to build an automated DevOps value stream, so Agile Development teams can focus on their work.

Key responsibilities and authority :

• Our DevOps Platform support will provide technical support and maintenance for various applications that support our development teams, primarily with a focus on JIRA administration and Github.

• Provide technical support for a variety of applications used within the organization, including JIRA Github and SonarQube.

• Manage and support Applications, including user management workflow customization, and plugin configuration.

• Creating/maintaining Confluence spaces, JIRA projects, workflows, custom fields, screen, permission, and notification schemes

• Applying built-in customisation and third-party add-ons to extend JIRA / Confluence functionality as needed, verifying dependencies and restrictions.

• Document and Deliver end-user training to enhance application usage and adoption.

• Aptitude for operational concerns (monitoring integration, performance testing, security considerations)

• Troubleshoot and resolve application-related issues reported by end-users.

• Working with software developers and software engineers to ensure that the tools support established processes and works as intended.

• Ensure configuration and compliance with configuration management tools.

• Define and document standard run books and operating procedures. Create and maintain system information and architecture diagrams.

• Monitor various systems capacity and health indicators and trends; provide reporting, analytics & forecasts for added or reduced capacity as required.

• Handling service ticket queue to ensure timely resolution for end-user issues.

Key requirements :

• Curious, have a good aptitude for learning and enjoy variety, with opportunities to work with a variety of technologies and systems.

• 2 to 3 years’ experience administrating Atlassian products (Jira, Confluence,)

• Strong knowledge and familiarity with JQL

• Understanding of JIRA APIs and webhooks.

• Experience with DevOps services (Repos, Pipelines, Releases, Artifacts);

• Experience extending Atlassian products via code development is preferable.

• Experience directly integrating Atlassian products with other systems is preferable.

• Knowledge of script runner is a plus.

• Knowledge in JIRA Access configuration.

• Strong bias for action and ownership

• Strong communication and team collaboration skills, both written and verbal.

Education/ Qualifications

Bachelor’s degree in computer science, Information Systems, or a related field experience

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it’ll make things better for your team, our business or our customers’ lives. It’ll inspire you to deliver to your very best. And we’ll be right behind you when you do.

This is a challenge more worthwhile.

This is work that’ll move you.

#LI-CB1

#LI-Hybrid

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at careers@Convatec.com .

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!