Easter Seals Jobs

Provide dedicated IT customer care support to colleagues in corporate offices and hotels, ensuring a positive experience with end user services and new PMS support. . Collaborate closely with the supplier by offering guidance, actionable insights, and thorough audits to address challenges and enhance end-user satisfaction.

Your day to day

• Provide IT end-user service recovery solutions and efficient customer service assistance across various contact channels.

• Support new PMS vendors through data-driven insights, audits, SLA monitoring, operational dashboard reviews, and collaborative training and process improvements.

• Address customer issues proactively with a high-quality, customer-focused approach, leveraging trigger points and positive phrasing to diffuse negative reactions.

• Build rapport with vendors and internal stakeholders while managing time and workload effectively.

• Collaborate with the service desk, CSI Team, suppliers , hotels, and corporate colleagues to gather and address specific needs, occasionally working outside established frameworks to drive results.

What we need from you?

• Experience : 3-5 years of customer service experience in a non-scripted environment, with hotel or travel industry background preferred.

• Technical Knowledge : Familiarity with supported systems, project management principles, and the ability to analyze and summarize complex information.

• Communication : Strong verbal and written communication skills, capable of engaging diverse teams and senior-level stakeholders.

• Skills : Proficiency in customer service, problem-solving, active listening, and leveraging social intelligence to adapt communication and resolve issues effectively.

• Adaptability : Highly organized, detail-oriented, and capable of thriving in a fast-paced environment, embracing technological and organizational changes, and striving for continuous improvement.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.