Job Information
Jibble Group Customer Success Representative (Philippines Based) in Philippines
Our Mission
To help businesses save time and money, and unleash their human potential. Our vision is to power and empower millions of businesses with our software.
About Jibble Group
We're a scale-up in the Workforce Management space that has fully embraced remote work since 2017. Headquartered in London, UK, we have close to 80 staff in 16 different countries.
We launched PayrollPanda.my and Jibble.io in 2016 and 2017 respectively. PayrollPanda has become Malaysia's leading cloud payroll software, and Jibble an award-winning time clock solution, each with thousands of paying customers.
About The Job
You will be the first point of contact and responsible for answering basic customer support questions, engagement, and satisfaction. We use Intercom as a Customer Support/CRM tool.
What you will do:
Respond to product inquiries and issues in a timely manner
Identify and escalate second line support issues to the right channels (such as bugs, refunds)
Endorse cases to the Sales Team for cases involving pricing and payment
Proactively upsell Jibble features to our products and offer/schedule demos with customers
Working with the Product team to ensure feature requests are captured and prioritized.
Who are we looking for:
You can work on US time
You are either a native English speaker, or you possess exceptional written and spoken communication skills
You are super confident on the phone and in writing
You understand Urgency, you know how to prioritize tasks and when necessary multitask between customer requests
You should be able to understand technical jargon and should not crumble when trying to answer fairly technical questions
