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Job Information

IHG Guest Service & Manager on Duty Trainee (2025) - Crowne Plaza Amsterdam-South: IHG Academy in Netherlands

Main tasks

• You will attend meetings and training sessions if required.

• You will be(come) familiar with fire procedures, hotel security procedures, hotel safety and health procedures and hotel facilities.

• You will ensure a high level of guest satisfaction is maintained and assist guests when they have problems in their rooms.

• Regular inspections of hotel rooms will be carried out by you.

• You will support and guide all departments in challenging situations, particularly when a guest requests to speak with the manager over an issue of concern.

Managerial responsibilities

• You will coordinate emergencies and the evacuation of guests in case of a fire, a bomb threat or other dangerous situations.

• You will be familiar with both short- and long-term marketing campaigns.

• You will be knowledgeable about marking and sales initiatives across the six continents.

Skills & Qualifications

• Hotel Management School/MBO student

• Some executive experience is preferred

• Completely proficient in both English and Dutch (requirement)

• Can write and speak in an additional foreign language is a pre

• Good and effective communicator

• Stress-resistant

• Good physical care and personal grooming standards

• True Service- and Hospitality mindset

• Leadership capability

Rewards

Some of our Benefits are:

• An allowance of €750,- per month gross.

• A uniform which will be cleaned by our laundry services

• A meal (warm/cold) in our staff restaurant

• "Kijkje in eigen keuken", experiencing the full guest journey in the guests' shoes

• A possibility to stay in our other 6000+ IHG hotels worldwide for a special employee rate!

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

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