Job Information
Carsome Regional Assistant Manager, CCL & Aftersales in Malaysia
The Regional Assistant Manager, Aftersales, will play a crucial role in supporting the backend operations, system development, planning, and standardization of aftersales services within the automotive sector. This role requires a strategic thinker with a strong understanding of profit and loss statements, excellent organizational skills, and the ability to streamline processes across multiple regions.
Your Day-to-Day
Backend Support for Aftersales Operations:
*Provide operational support to the aftersales team, ensuring efficient service delivery.
*Coordinate with various departments to resolve any operational challenges that may arise.
*Manage customer inquiries and complaints, ensuring timely resolution and maintaining high levels of customer satisfaction.
System Development:
*Collaborate with IT and other relevant teams to develop and implement systems that improve aftersales operations.
*Monitor the performance of existing systems and recommend improvements to enhance efficiency.
*Train team members on new systems and ensure smooth integration into daily operations.
Planning:
*Assist in the development and execution of strategic plans for the aftersales department.
*Analyze market trends and customer feedback to plan for future service offerings.
*Work closely with senior management to align aftersales strategies with overall business goals.
Standardization:
*Develop and implement standard operating procedures (SOPs) for aftersales processes across all regions.
*Ensure that all branches adhere to established standards to maintain consistency in service delivery.
*Regularly review and update SOPs to reflect changes in industry practices or company policies.
Financial Management:
*Analyze profit and loss statements to assess the financial performance of aftersales operations.
*Identify areas for cost reduction and revenue enhancement within the department.
*Prepare regular financial reports for senior management, highlighting key trends and areas of concern.
Your Know-How
A tertiary qualification or equivalent.
At least 5 years of experience in aftersales or a similar role within the automotive industry.
Strong understanding of aftersales operations, including backend processes and system development.
Proven experience in planning, standardization, and financial management.
Excellent analytical skills, with the ability to read and interpret profit and loss statements.
Strong communication and interpersonal skills.
Proficiency in relevant software and systems used in aftersales operations.
Willingness to travel frequently within the region to oversee after-sales operations at different locations.
