Easter Seals Jobs

• Configuration and Troubleshooting:

• Investigate and troubleshoot system and configuration issues raised by customers or impacting customers

• Provide assistance to existing customers at critical times of the year. May support multiple products and technology.

• Advise and assist customers in maintaining their use and configuration of the software solution(s).

• Configure the system as per defined requirements using the software user interface.

• Collaboration:

• Collaborate with other team members on complex issues/requirements.

• Coach new team members. o Participate in brainstorming sessions and contribute with creative ideas.

• Other responsibilities:

• Attend customer meetings and calls as and when required.

• Provide training to customers on existing functionality.

• Perform additional duties as needed.

• Education at degree level or equivalent work experience. Bachelor’s degree in computer science, Information Technology, or related technical discipline preferred. Education at degree level in engineering may be required.

• Minimum three (3) years of experience in software troubleshooting, technical support, or relevant experience.

• Experience interfacing with external (and global) customers.

• Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.

• Ability to learn new technologies while maintaining high levels of performance in a high pressure environment.

• Strong communication skills, both written and verbal.

• Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)

• Ability to build and maintain relationships with customers.

• Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.

Preferred Skills:

• Previous experience working in a global team with distributed workforce is desirable.

• Industry knowledge in Sustainability and/or Renewables is a plus.

What you’ll experience working at UL Solutions:

• Mission: For UL, corporate and social responsibility isn’t new. Making the world a safer, more secure and sustainable place has been our business model for the last 130 years and is deeply engrained in everything we do.

• People: Ask any UL employee what they love most about working here, and you’ll almost always hear, “the people.” Going beyond what is possible is the standard at UL. We’re able to deliver the best because we employ the best.

• Interesting work: Every day is different for us here as we eagerly anticipate the next innovation that our customers’ create. We’re inspired to take on the challenge that will transform how people live, work and play. And as a global company, in many roles, you will get international experience working with colleagues around the world.

• Grow & achieve: We learn, work and grow together with targeted development, reward and recognition programs as well as our very own UL University that offers extensive training programs for employees at all stages, including a technical training track for applicable roles.

• Total Rewards: All employees at UL are eligible for bonus compensation. UL offers health insurance, grocery card. We also provide employees with paid time off including vacation, holiday, sick and volunteer time off.

  Learn More:

  Working at UL is an exciting journey that twists and turns daily. We thrive in the twists and revel in the turns. This is our every day. This is our normal.

  Curious? To learn more about us and the work we do, visit UL.com.

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#Hybrid

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

UL LLC has been and will continue to be an equal opportunity employer. To assure full implementation of this equal employment policy, we will take steps to assure that:

Persons are recruited, hired, assigned and promoted without regard to race, color, age, sex or gender, sexual orientation, gender identity, gender expression, transgender status, religion, creed, national origin, ethnicity, citizenship, ancestry, disability, genetic information, military or veteran status, pregnancy, marital or familial status, or any other protected category under applicable law.