Easter Seals Jobs

Customer Order Administrator

Job Summary:

Emerson has boldly transformed to bring value for our customers and shareholders. We can confront the challenges of an increasingly complex and unpredictable marketplace from a position of strength, driving near- and long-term value as a trusted partner for our customers. As Order Administrator, you will be responsible for a broad variety of administrative and business support related tasks, working closely with Sales and reporting to the Order Management Manager.

In This Role, Your Responsibilities Will Be:

• Oversee the finished goods inventory management and ensure accurate FG product tracking, storage, and distribution.

• Oversee the sales POR process, ensuring seamless communication between sales and order management teams and driving revenue generation by optimizing the order fulfillment process.

• Proficiency in reviewing and examining trade documents to ensure compliance with the terms and conditions of the LC.

• Knowledge of discrepancies and how to handle them according to international banking practices.

• Ensure compliance with customer-specific requirements and standards.

• Ensure timely generation of revenue through efficient order processing and invoicing.

• Verify the legitimacy of invoices and submissions before sending them to customers and promptly address any discrepancies or issues related to invoicing.

• Manage customer portals, ensure timely updates and responses, and coordinate with customers to resolve portal-related issues or inquiries.

• Updating the Late Reason Codes in the system.

• Ensure seamless execution of orders from receipt to delivery, monitor service levels, and take proactive measures to meet or exceed customer expectations.

• Collaborate with logistics and fulfillment teams to optimize order execution processes.

• Ensures adherence to local & international Company trade compliance procedures in connection with all transactions and business practices.

• Under general direction, monitor all global order backlog for potential problems where the order fulfilment flow could stall and work with the proper personnel to resolve those problems.

• Liaise with Finance to resolve any invoice discrepancies and help reduce the company DSO levels.

• Provide contract management on all orders by ensuring commercial terms & conditions (such as payment terms, Incoterms) are with company standards.

• Handling the LC/CAD orders and ensure seamless execution.

• Fulfil any other reasonable duties as required.

Who you are:

• Good collaborator

• Ability to work well under pressure.

• Should be a proven self-learner.

• Problem Solving Capabilities

For this Role, You Will Need:

• Previously worked on any ERP software

• Proficient in speaking, reading, and writing in French.

• MS Office Skills

Preferred Qualifications that Set You Apart:

• Graduate in any field with minimum 3 to 4 years’ experience in Order management.

• Motivated & Effective in Quick Actions

Our offer to you!

We recognize the importance of employee well-being and know that to do your best you have flexible, competitive benefit plans to meet you and your family’s physical, mental, financial, and social needs. We provide, a variety of medical insurance plans, Employee Assistance Program, tuition reimbursement, employee resource groups, recognition, and much more. Our culture prioritizes work-life balance and offers flexible time off plans, including paid parental leave (maternal and paternal), vacation, and holiday leave.

At Emerson, we are committed to encouraging a culture where every employee is valued and respected for their outstanding experiences and perspectives. We believe a diverse and inclusive work environment contributes to the rich exchange of ideas and diversity of thoughts, that encourage innovation and bring the best solutions to our customers.

The philosophy is fundamental to living our company’s values and our responsibility to leave the world in a better place. Learn more about our Culture & Values (https://www.emerson.com/en-us/perspectives/culture-and-values) and about Diversity, Equity, & Inclusion at Emerson (https://www.emerson.com/en-us/careers/diversity-and-inclusion) .

Our training programs and initiatives focus on end-to-end development, from onboarding through senior leadership. We provide a wide range of development opportunities, including face-to-face and virtual training, mentorship, and coaching, project management, and on-the-job training.

Requisition ID : 24006087

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.