Job Information
SoftwareONE Solution Architect -Customer Success Manager in Sri Lanka
Why SoftwareOne?
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The role
We are currently seeking an experienced cloud Solutions Architect with a focus on Customer Success discussions and to work closely with our dynamic sales team. The successful candidate will be instrumental in guiding our clients through their cloud journey and ensuring successful delivery of cloud solutions.
As an cloud Solutions Architect, your role will have a blend of customer initiatives and delivery. You will leverage your technical expertise and experience to help our clients understand and achieve the potential of cloud solutions, propose tailored solutions, and ensure the successful delivery of these solutions.
Responsibilities:
Collaborate with the sales team to understand customer requirements, provide sales support, and design cloud solutions that meet the needs of our clients.
Guide clients through their cloud journey, from on-premises to cloud migrations as well as cloud-to-cloud migrations.
Ensure proposed solutions adhere to compliance, security standards, and network configurations.
Present and articulate the features and benefits of cloud solutions to clients.
Act as a technical point of contact during the presales stage, answering technical queries and providing advice and support.
Oversee the delivery of proposed solutions, ensuring successful implementation and client satisfaction.
Work closely with the delivery team, providing architectural guidance and resolving technical issues.
Continually enhance your technical expertise and knowledge of cloud services and technologies.
What we need to see from you
Required Skills and Experience:
Minimum 5+ years of experience in a similar role, with a focus on cloud technologies.
Proven experience with on-premises to cloud migrations and cloud-to-cloud migrations.
Deep understanding and experience with cloud security best practices and network configurations.
Industry certification focused on specialist Solution areas.
Experience in designing and implementing Hybrid Cloud solution projects involving implementing Private/Hybrid Clouds.
Excellent problem-solving skills, with a demonstrated ability to identify issues, solve them quickly and well, and know when to rely on internal resources to assist.
Superior communication skills, with the ability to articulate complex technical concepts to a broad range of stakeholders.
Education:
Degree in Computer Science or a related field.
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Job Function
Sales
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.