Easter Seals Jobs

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental®️ brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

InterContinental Mzaar Lebanon Mountain Resort and Spa is looking to hire a Spa Manager.

The InterContinental Mzaar is located in the heart of the Lebanese Mountains, with 140 rooms and suites along with a Spa, a variety of F&B outlets and banquet facilities in Lebanon.

A little taste of your day-to-day

• Supervise the spa personnel including therapists, receptionists, gym staff and beauticians.

• Maintain and elevate the standards of service and cleanliness across all spa.

• Ensure that all spa areas adhere to the highest health, safety, and sanitation standards.

• Ensure the implementation and compliance with the company’s fire, life, and safety requirements

• Monitor appointment scheduling, inventory, and equipment maintenance.

• Develop spa service menus and packages in alignment with guest preferences and industry trends.

• Conduct market and competitor analysis to stay ahead of the competition in terms of service delivery.

• Handle guest complaints and refer to them as necessary, follow up on corrective/preventive action. Pay attention to detail on special requests.

• Assist in planning for future staffing needs and recruiting in line with company guidelines, prepare and administer a detailed induction program for new staff aligned with the aim to have a great start.

• Assist in maintaining a comprehensive, current, and guest-focused set of departmental standards and procedures and oversee their implementation.

• Ensure that a training needs analysis of the team is carried out and training programs are designed and implemented to meet those needs.

• Appraise the appearance, discipline, and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary.

• Implement innovative strategies to continually enhance the overall guest experience.

• Develop and manage budgets for the spa facilities.

• Regularly analyze financial performance, revenue, and expenses, proactively making adjustments to optimize profitability.

• Review weekly and monthly revenue and cost budgets.

• Identify opportunities for revenue growth, such as promotions and package deals, catering to guests from each hotel.

• Collaborate with the marketing team to create and execute comprehensive marketing strategies.

• Oversee the inventory of spa products, equipment, and supplies.

• Efficiently manage stock levels and reorder supplies as needed to meet guest demand.

• Prepare comprehensive reports on the performance of the spa

• Regularly review and monitor all therapists’ treatment performance against standards.

• Carry out or organize all in house training on a regular basis in all areas.

What we need from you

• A bachelor's degree in Physiotherapy, Hospitality Management, or a related field is preferred.

• Physiotherapist should be registered in the Order of Physiotherapists in Lebanon.

• Extensive previous experience in spa management or a similar role, ideally within a hotel environment.

• Exceptional leadership and interpersonal skills.

• Outstanding customer service and communication abilities.

• Knowledge of spa treatments.

• Excel, Word, Power Point Computer skills.

• Proficiency in speaking and writing Business English.

What you can expect from us:

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®️ brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.