Job Information
IHG Sales Manager in Kuwait
Duties and Responsibilities
FINANCIAL RETURNS
Monitors competitors' activities and assists in marketing intelligence
Sells to new, existing and prospective customers considering goals set forth in the sales strategy, negotiating optimum rate for the benefit of the business
Services existing business through management of account bases
Sell all facets of the hotel
Develops and maintains contact with business generators, meeting and convention planners, visitors/convention bureau, travel agents, tour operators, airlines, corporate accounts, Government Departments and other producers closely allied to hotel business
Monitors existing business and inputs into sales strategy meetings to maximize business
Grows existing business and establishes and pursues leads which will develop business
PEOPLE
Manage the corporate head office and the preferred hotel history for that company
Builds profile within local marketplace through attendance at various events and local marketplace
Travel when required to promote the hotel and develop potential business
Maintain regular contact with the IHG hotels in your region and the regional reservation office
Interfaces with operations on a timely basis
Initiates and prepares tenders for business
Assesses sales and marketing data
Assists with the preparation of new products and services
Assists in the evaluation of sales and marketing activities
Works with superior on manpower planning and management needs
Works with superior in the preparation and management of the Department’s budget
GUEST EXPERIENCE
Demonstrate service attributes in accordance with industry expectations and company standards including:
Being attentive to Guests
Accurately and promptly fulfilling Guests requests
Anticipate Guests needs
Maintain a high level of knowledge which affects the Guest experience
Demonstrating a ‘service’ attitude
Taking appropriate action to resolve guest complaints
Appreciate the dynamic nature of the Hotel industry and extend these service attributes to all internal customers
Conduct client interviews
Entertain clients
Review and update existing standards to ensure competitiveness
RESPONSIBLE BUSINESS
Refers sales leads to appropriate personnel within the InterContinental Hotels Group
Develop and maintain a regular pattern of sales calls, meeting with principals of target market
Provides direction on, and conducts market research and analysis
Plan and conduct familiarization tours and site inspections
Analyses sales mix and likely impact on hotel goals
Implement direction from Director of Sales and Marketing and Regional Managers
Liaison with advertising agency
Stock control of collateral
Collateral input
Execute advertising/creative briefs in a timely manner
QUALIFICATIONS AND REQUIREMENT
Bachelor’s degree or Diploma in Sales & Marketing, Hotel Management, Business Administration, or related field preferred.
2 years related experience or an equivalent combination of education and experience
Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
Problem solving, reasoning, motivating, organizational and training abilities.
Proficient in the use of Microsoft Office
Good writing skills
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Travel is a journey. We help make it a joy.
Starting with a warm, inviting welcome for all guests, whether traveling on business or for fun, enjoying a quick night, or relaxing for the week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952. So if you can help us spread the joy of travel to all, we’d love to give you a warm welcome to the Holiday Inn®️ family.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
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