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Job Description

Oracle Customer Success Services is a One Oracle approach to ensuring customer success, through a broad set of services and solutions that are supported by certified and authority implementers, helping to accelerate the entire customer journey. Customer Success Services provides a customer-centric delivery and support-integrated service, in conjunction with Oracle Development. https://www.youtube.com/watch?v=Bg2v1pAyp0E

CSS Global SaaS & Apps Delivery team is responsible for providing technical services to all customer applications & software hosted in OCI / OnPrem /Hybrid. ITIL, ISO2000 & other industry specific standard processes used to handle the customer application & software across different Oracle technology stack.

Driving adoption of Oracle Cloud Infrastructure (OCI) for our customer is main objective. We accelerate the OCI adoption by showcasing the prowess of Oracle’s cloud technology as well as our valued added engineering solutions that provides highly differentiated service experience to our customers in cloud.

Do you like to work in edge technologies ?Are you excited to develop authoritatively ? Do you love talking to your customer & want to see how you are influencing customer life though handled cloud service experience?If answer is Yes ? Then we are searching an IT engineer like YOU.

As a Siebel Developer, you will be responsible for designing, developing, and maintaining Siebel CRM applications to meet the business needs of our organization. You will collaborate with cross-functional teams, including business analysts, system administrators, and quality assurance testers, to ensure the seamless integration and optimal performance of the CRM system.

Career Level - IC4

Responsibilities

Design and Development:

• Work closely with business analysts to understand business requirements and translate them into technical solutions.

• Customize and configure Siebel CRM application modules to meet specific business needs.

• Develop and maintain Siebel scripts, workflows, business services, and business components.

Integration:

• Integrate Siebel CRM with other systems and third-party applications as needed.

• Create and maintain EAI (Enterprise Application Integration) processes, including web services, RestAPIs, integration objects, and data maps.

Performance Optimization:

• Monitor and troubleshoot Siebel application performance issues.

• Identify and implement performance enhancements and optimizations.

Data Management:

• Design and maintain data models, including defining data objects and relationships.

• Perform data migration and data cleansing activities as required.

Testing and Quality Assurance:

• Collaborate with quality assurance testers to ensure the quality and reliability of Siebel CRM solutions.

• Participate in system testing and user acceptance testing (UAT) efforts.

Documentation:

• Create and maintain technical documentation, including design specifications, configuration documents, and system documentation.

Support and Maintenance:

• Provide ongoing support and maintenance for Siebel CRM applications, including troubleshooting and resolving issues.

• Perform regular system updates and patches as needed.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent work experience).

• Proven experience as a Siebel Developer or in a similar CRM development role.

• Strong knowledge of Siebel CRM IP17+ architecture, configuration, scripting, and customization.

• Proficiency in Siebel Tools, Siebel eScript, Siebel Workflow, and Siebel EAI (Rest / SOAP).

• Siebel Order Management experience is a plus.

• Experience with integration technologies, such as web services and EAI connectors.

• Familiarity with database concepts and SQL.

• Strong problem-solving and troubleshooting skills.

• Excellent communication and collaboration skills.

Preferred Qualifications:

• Siebel certification is a plus.

• Experience with other CRM systems or Salesforce CRM.

• Knowledge of industry-specific CRM solutions (e.g., healthcare CRM, financial CRM, etc.).

• Familiarity with Agile development methodologies.

A Siebel Developer should have a deep understanding of the Siebel CRM platform and be able to adapt to changing business requirements. They should also stay updated with the latest Siebel features and technologies to ensure that the CRM system remains effective and efficient for the organization.

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About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer