Easter Seals Jobs

Description

Job Description for L2 associates

Overview

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

Summary of Responsibilities

• Effectively communicate in a clear and professional manner at all times

• Provides/ expedites prompt and efficient service to Amazon customers/ delivery partners

• Effectively manage sensitive cases by reporting up the escalation matrix

• Demonstrate excellent time-management skills

• Maintains or exceeds targeted performance metrics

• Actively seek solutions through logical reasoning and identify trends to suggest process improvements

Basic Qualifications

Qualitative Requirements

Ø Graduation in any specialization from a recognized university.

Ø Excellent communication skills (written and verbal) in language.

Ø Ability to communicate correctly and clearly with all customers

Ø Good comprehension skills – ability to clearly understand and state the issues customers present

Ø Ability to concentrate – follow customers issues without distraction to resolution

Ø Work successfully in a team environment as well as independently

Ø Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

Ø Excellent typing skills

Ø Demonstrates an ability to successfully navigate websites

Ø Demonstrates a proficient knowledge of email applications

Preferred Qualifications

*Logistics background and Experience in similar role

• Proficient in Excel