Job Information
Oracle Oracle Fusion HCM Functional Lead in India
Job Description
About Oracle Customer Success Services
Who better to support Oracle...than Oracle? https://mysites.oracle.com/customer-success-services/
With over 20 years of providing dedicated support to more than 6,000 companies in 100 different countries, services are designed to meet the ever-evolving needs of our customers. By working with them to understand their unique requirements and business goals, Customer Success Services helps them embrace the right technology to shape their future and achieve more.
When business continuity is crucial and you need mission-critical support, Oracle Customer Success Services offers proactive guidance and preventative services delivered by a dedicated support team. This mission-critical support is to drive high availability across the entire Oracle IT stack—from applications, middleware, and database to servers, storage, and network devices.
Oracle Customer Success Services, delivers the high availability and mission-critical support businesses demands. A team of Advanced Support Engineers work closely with customers, both onsite and remotely, to provide 24/7 personalized support. The team combines the knowledge of customer environment and expertise from Oracle Support and Product Development, to help resolve critical issues.
Customer Success Services-Oracle SAAS - Fusion HCM Technical Lead
We are looking for Oracle Fusion HCM Technical Lead with Overall 12 to 20 years of IT experience with at least 8 years of Fusion experience and remaining years of HCM domain experience in Oracle EBS. The selected candidates should be able to relocate to any one of the work locations (Bangalore, Hyderabad, Gurgaon) for forthcoming projects if selected, should also be willing work in shifts if required, our customers are spread across various countries.
Expected to have very good functional & technical experience/knowledge in Oracle HCM Cloud Core HR, UK Payroll, Absence, Time & Labour, Talent Management, Benefits, Compensation, Security, Workflow modules and Oracle HCM Cloud Technical skills - Fast Formula, BI & OTBI Reports, Value Set, UDT, Personalization, data loading tools (HDL, PBL), HCM Extract..
Position is for a Support Analyst with a background in Oracle SAAS Suite of products
Responsible for customer production support, tracking-incidents, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
It an opportunity to work with Cloud and On Premise customers. This work includes:
Work directly with Customers for
Advising on complex use of Oracle products
Resolving highly complex and mission-critical issues
Serve as Situation Manager on highly sensitive issues
Formal mentoring for promoting the technical and professional development of others
Creation/review of Knowledge Articles
Qualifications: Any professional qualification (BE/ B Tech/MCA/ MSc (Comp Science)).
Must have Skills
8+ Years Lead Position with 12+ Years in Fusion HCM and EBS HRMS Experience
Primary Skill Set:
HDL, Extracts, BI Publisher, Personalization, HCM Data Model
- Primary Module Skill Required
1) Core HR, 2) Fusion Payroll, 3) Fusion Compensation
- Secondary Module Skill Required
1) Talent Management, 2) ORC 3) Fusion Time and Labor, 4) Fusion Benefits
Job Description
Should have 12+ years of experience in Oracle HCM Cloud implementation & support.
Should have worked in 3 or more Oracle HCM Cloud implementation or support projects as a Techno Functional consultant.
As a Techno Fictional Functional consultant should have experience in implementing & Supporting Oracle HCM Cloud modules - Core HR, UK Payroll, Absence, Talent Management, Compensation and Benefits.
Should have hands exp. in Fast Formula, BI & OTBI Reports, Value Set, UDT and Personalization.
Should have exp. in workflow configuration using BPM.
Strong technical knowledge in Oracle HCM Cloud security setup is desired.
Should have Experience/Knowledge in Reporting, Data Migration and Interface/Integration development using HDL, PBL, HCM Extract, BIP, Web Service etc.
Should have exp. in client facing role and must have worked on Req. Gathering, Product Workshop & Demo, CRP, UAT etc.
Should have excellent communication, Project/stakeholder/team management skills and experience.
Should have excellent documentation, presentation, customer handling, problem solving, solution design skills and experience.
Career Level - IC4
Responsibilities
The main role of a Support engineer is to troubleshoot and resolve highly complex techno-functional problems. The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise.
Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
Conduct training and knowledge sharing sessions
Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
Should have knowledge of localizations
Knowledge on Security setup would an added advantage.
Must have very good communication skills , Must be a team player, willing to learn new technologies
Must work in rotational shifts INCLUDING night shifts
Experience and Expertise in the following areas is seen as an advantage:
XML
Java, J2EE and Oracle ADF
SOA and Web Services
PL/SQL, Forms , Reports , Unix Shell Scripts
Discoverer , Workflow, BI Publisher / OTBI Reports
Java / JSP
Web ADI ,OAF , ADF
PaaS Integrations, OIC, SOA, Web Services
Javascript, jQuery, KnockoutJS, NodeJS , HTML, CSS, python
HCM Extract , HDL File Transfers
Others
Exhibit effective analytical skills & organizational skills
Good command over spoken & written English
Interact directly with customers and follows through on all assignments and takes ownership of customer issues
Seeks innovative ways to improve the process of delivering solutions to customers
Strong written and verbal English communication skills; multi-lingual a plus
Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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