Easter Seals Jobs

Duties and responsibilities

• Oversee the implementation of laundry standards and procedures

• Recommended changes to these standards and training needs on an on-going basis

• Maintain a current and thorough knowledge of all laundry systems

• Open and close the shift and ensure effective shift hand over

• Distribution and collection of keys

• Management of all incoming and outgoing calls to Laundry Department

• Solve employee grievances

• Direct task allocations and change according to volume and peak periods

• Perform quality inspections

• Prioritize VIP or difficult guests

• Liaise with Housekeeping for guest and hotel requirements

• Ensure laundry valet is processed and delivered in a timely manner

• Co-ordinate special projects (eg equipment routine service; stock inventories)

• Manage all special requests made by guests

• Ensure consistency within the department

• Ensure you have complete knowledge of room types, layouts and facilities and the location of these

• Supervise laundry storage areas

• Maintain adequate stock levels

• Complete stock takes as required

• Maintain stock levels

• Conducts shift briefings to ensure hotel activities and operational requirements are known

• Works with Superior and Human Resources on manpower planning and management needs

• Works with Laundry Manager / Finance Manager in the preparation and forecasting of the Department’s budget/expenses.

Accountability

Number of employees supervised –

• Direct - Dry Cleaner / Laundry Order-Taker / Seamstress / Laundry Valet / Uniform Attendant / Washer/ Presser / Linen Room Attendant

Key Metrics –

• Timely delivery of guest laundry and Hotel Linen

• Cleanliness of guest laundry and Hotel Linen

Qualifications and requirements

• 2 years laundry experience preferably in a hotel of similar size and complexity and including supervisory experience or training.

• Type and level of experience required may vary slightly based on size and complexity of operation

The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

Travel is a journey. We help make it a joy. Starting with a warm, inviting welcome for all guests, whether travelling on business or for fun, enjoying a one night stay, or relaxing for a week. At Holiday Inn®️ we thrive on making our guests stays brighter, helping them create memories that will last a lifetime. Irresistible smiles are our specialty. We should know, we’ve been on our journey since 1952.

So if you can help our guests enjoy the brighter side of travel, we’d love to give you a warm welcome to the Holiday Inn®️ family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.