Easter Seals Jobs

Job Information

BASF Assistant Manager Customer Service in India

Main Tasks

  • Perform Sales and Delivery Order Management tasks

  • Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking

  • Support Credit Management, Billing and Accounts Receivable Follow-up

  • Manage Master Data maintenance process to ensure effective order management

  • Handle customer complaints via Non-conformance Management (NCM) system

  • Actively communicate status, investigation results, corrective actions to customer

  • Support implementation of business rules related to customer order management process

  • Provide order status report and track customer orders, transactional report creation & circulation and timely following up for documentation

  • Contribute to further development of customer care organization in Asia Pacific, fostering a culture of customer focus in the team

  • Capture market intelligence from daily interactions with customers & share with the business as appropriate

Personal Competencies:

  • Demonstrate Customer Focus

  • Collaborate for Achievement

  • Communicate Effectively

Functional / Technical Competencies:

  • Well versed with SAP OTC processes

  • Good understanding of the products / services of relevant business segments

  • Good knowledge of the business processes

  • Service Excellence Competencies

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