Job Information
Lenovo IT Helpdesk Officer in Hong Kong
IT Helpdesk Officer
General Information
Req #
WD00074074
Career area:
Services
Country/Region:
Hong Kong
City:
Hong Kong
Date:
Thursday, December 12, 2024
Working time:
Full-time
Additional Locations :
- Hong Kong
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
You Will
Deliver 24/7 omni-channel customer service support to end-users through phone, email, chat, and online ticketing system.
Promptly diagnose and resolve common IT-related problems in a timely manner.
Log and track support cases in the ticketing system, follow up on open cases until final resolution.
Escalate complex issues to the appropriate IT team or subject matter experts.
Perform remote diagnostics and troubleshooting to identify and resolve issues.
Provide step-by-step guidance to help users resolve problems independently.
Collaborate with internal teams (e.g., Service Management, Infrastructure Support, Internal IT) to ensure seamless issue resolution.
Liaise with external vendors or service providers as needed.
You Bring
Higher Diploma or Certificate in any disciplines are welcome to apply. Those with Computer Science, IT, Electronic/Electrical Engineering related major are a plus.
Fresh graduate possess a positive learning attitude, and strong interest in technology are welcome.
Candidates who have working experience in customer service is a plus.
Good presentation, communication, and interpersonal skills.
Good command of written and spoken of English and Chinese, Cantonese speaking is a must.
Knowledge of ITSM, Office 365, and basic network/PC troubleshooting is a plus.
Project
- You will be supporting on IT related project. For fresh graduates or inexperienced candidates, on-the-job training will be provided.
Working Hours
Shift duty rotation basis (Morning, Afternoon, and Overnight shift)
40 working hours per week, 5 working days per week include Saturday, Sunday and public holiday
Shift allowance will be provided
Additional Locations :
Hong Kong
Hong Kong
