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Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing Commercial Airplanes is looking for Field Service Intro Representatives to support our airline customers at our customer facility in Hong Kong office.

In this role you will have the opportunity to interact with our airline customers in a fast paced and dynamic environment supporting the operation of their Boeing fleet. Additionally, you will have the opportunity to interact with many different organizations within the Boeing Company that are involved with our customers; such as Sales, Marketing, Engineering, Customer Support, Business Operations and many others.

Position Responsibilities:

• Use multi-disciplined technical expertise & company knowledge to assist the customer to achieve and sustain a high level of 737MAX, 777 or 787 (and other models) dispatch reliability and proficiency in the operation & maintenance of company products by investigating product problems, determining cause, and developing & implementing corrective action.

• Understand customer expectations and assist the customer in interpreting and using support data & documents, provide technical On-the-Job training of aircraft systems and Boeing products and services

• Act as the on-site liaison between The Boeing Company & customer personnel of widely varying backgrounds

• Work unsupervised for extended periods of time, in a wide variety of cultural & economic environments

• Provide technical & operational product data to Boeing organizations

• Extensive travel is required; multiple / continuous short-term assignments

• The position requires proven critical thinking and communication skills plus the ability to work independently as well as within a team

• Requires the ability to communicate effectively with all levels of managements and customers

• FSR must be willing to work at any hour; any length of time; i.e. on-call 24 hours per day, 7 days per week, as the job requires

• FSR will be sent on multiple / continuous airplane introduction assignments ranging from 30-90 days and based in the place of employment.

• Experience in 737MAX, 777, 787 and/or 747-8 Operations, Systems, Avionics, Engineering and/or Flight Test preferred. Experience in 747, 767, or other legacy models is desirable

• Prior customer support experience desired

• Contingent on model-based experience and business needs, selected candidate will be part of the 737MAX, or the 777X or the 787 EIS (Entry Into Service) teams

Basic Qualifications (Required Skills/Experience):

• Technical or engineering degree or Airframe and Power-plant (A&P) license (or equivalent license from other country regulatory agency such as EASA B1/B2)

• 3+ years of experience understanding and communicating technical issues.

• 3+ years of experience navigating aircraft maintenance documents (AMM, IPC, MPD, SRM, WDM etc.)

• Ability to obtain a valid travel passport.

• Ability to travel internationally up to of 75%.

• Must be willing to be on call 24x7 as required to support emergent airline customer requirements.

Preferred Qualifications (Desired Skills/Experience):

• 5+ years’ related work experience or an equivalent combination of education and experience.

• 10+ years or more years' related work experience or an equivalent combination of education and experience

• 5+ years of experience with 737MAX, 777 or 787 Operations, Systems, Avionics, engineering and/or Flight Test preferred

• 3+ years of experience coordinating technical solutions for airline customers

• Be able to travel for repeated short-term assignments

• Be willing to accept back to back assignments both foreign and domestic

• Prefer prior experience in a Customer Support organization

• Must be familiar with 737MAX, 787 or other models airplane systems, aircraft ramp environment, airline operations and aircraft troubleshooting

• 5+ years of experience using strong verbal and written communication skills

Typical Education & Experience:

Mid-Level : Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 6 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+4 years' related work experience, 10 years' related work experience, etc.).

Senior : Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 10 or more years' related work experience or an equivalent combination of education and experience (e.g. Master+8 years' related work experience, 14 years' related work experience, etc.).

Additional Information:

• Be able to travel 75% internationally or domestically as required, with likely travel to remote and challenging environments.

• Will be sent on multiple/continuous assignments ranging from 30-90+ days with associated short term assignment benefits.

• Flexibility to work varying hours, support evening and early morning customer teleconference and be available by phone 24/7 as needed.

• Requires to pass post transfer background screenings to apply for work visa’s in an assignment to an international host country. If clearances cannot be granted from the requisite international post transfer background screenings to apply for work visa’s in an assignment to an international host country, the result may be reassignment, reclassification or termination of employment.

Relocation:

This position offers relocation based on candidate eligibility.

Work Authorization:

• This is a local hire role in China. Base benefits and pay are determined in line with local labor market practices.

• Employer will not sponsor applicants for employment visa status.

• While on assignments, additional allowances and benefits will be provided.

• Requires the ability to obtain a valid passport for potential travels.

Export Control Requirements: Not an export control position

Equal Opportunity Employer:

We are an equal opportunity employer. We do not accept unlawful discrimination in our recruitment or employment practices on any grounds including but not limited to; race, color, ethnicity, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military and veteran status, or other characteristics covered by applicable law.

We have teams in more than 65 countries, and each person plays a role in helping us become one of the world’s most innovative, diverse and inclusive companies. We are proud members of the Valuable 500 (https://www.thevaluable500.com/) and welcome applications from candidates with disabilities. Applicants are encouraged to share with our recruitment team any accommodations required during the recruitment process. Accommodations may include but are not limited to: conducting interviews in accessible locations that accommodate mobility needs, encouraging candidates to bring and use any existing assistive technology such as screen readers and offering flexible interview formats such as virtual or phone interviews.

Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.