Job Information
AIG Customer Service Officer in Hong Kong
Who we are
Join 65,000 AIG colleagues who work together every day to make a difference around the world. Our employees exemplify our values of diversity, inclusion, and global citizenship – and in return, we offer world-class opportunities that lead to exciting careers across a broad range of disciplines. Discover who you can become at AIG.
Your contribution at AIG
Answering customer enquiries and complaints by phone and email
Providing accurate product/marketing/service information to clients
Taking orders and providing after sales service
Maintaining a professional and good image to customers on providing business services
No shifting is required and 5 days’ work week
What we are looking for
Higher diploma degree or above, with 2 years experiences in Call Centre/Customer Service/Sales Support would be preferred
Passed IIQE Paper 1 & 2 would be an advantage
Strong communication skills in English, Cantonese; ability to speak in Putonghua will be an advantage
Excellent written manners in both English and Chinese
PC literate and able to type fast.
Able to work independently, as well as, be a team player
Detail-oriented and excellent time management with the ability to prioritize issues, support multiple tasks and be responsive
Self-motivated, eager to learn, responsible and patient
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.
AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.
AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities. If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com .
Functional Area:
OP - Operations
Estimated Travel Percentage (%): No Travel
Relocation Provided: No
AIG Insurance Hong Kong Limited
