Easter Seals Jobs

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

SUMMARY

• This is an entry level position that will provide the highest quality Customer Service to clients.

• This is a full-time position.

• Promotion and higher wage opportunity

ESSENTIAL DUTIES AND RESPONSIBILITIES

This includes, but is not limited to the following:

• Requires broad technical expertise and hospitality industry knowledge.

• Accountable for functional, operational, and/or program management.

• Assists others in achieving goals.

• Manages performance appraisals and pay reviews.

• Manages training for 3 or more employees.

• Manages hiring and termination actions.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily. The requirements listed below are representative of the knowledge,

skill, and/or ability required.

• High school diploma or GED.

• Computer familiarity and experience with Windows Operating Systems, Internet, Excel, Power Point and other basic office programs.

• Sales Background, important.

• Excellent Customer Service and Sales skills.

• Excellent oral and written communication skills.

• Excellent listening skills.

• Minimum typing speed of 20 wpm.

• Ability to follow policies and procedures.

• Available to work any shift.

• Demonstrates Professionalism. (Personal conduct and appearance).

• Ability and willingness to adapt/adjust to frequent and dynamic change. (Policies, Procedures, Schedules, and Team Assignments in support of Client needs.)

• Speak with agents using clear and professional language.

• Troubleshoot, resolve and document agent’s issues and concerns or escalate/refer to appropriate area.

• Explain guarantee, special rates, and cancellation policies to callers.

• Adaptability to the schedule agreed for at least 1 year.

• Flexibility to work at site or at home.

• Job stability, if it was a call center at least 6 months in the same position.

• Stress handling and emotional control.

• Meet or exceed targets for reservations and member enrollments.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent's ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.