Job Information
Ingersoll Rand Service Manager in United Kingdom
Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Job Title
Service Manager - AFS
Location
UK
About Us
Ingersoll Rand is a Fortune 500 company (NYSE, IR) with a passion for making lives better. We do this through a relentless focus on the success of our customers and collaborating with our employees to act like owners. We believe in sustainability through the development and distribution of a broad range of global brands designed to meet the needs of our customers in both efficient and responsible ways.
Job Summary
Professional Service Manager to successfully manage our AFS business in the UK. You will be responsible for managing the entire service fulfillment processes, QEHS, standards, operations and field technicians in its goal of operational excellence. Responsibilities include but are not exhaustive to the operational & QEHS aspects of running a service team; and for the strategy and achievement of specific financial objectives. Delivering and directing service projects or a multitude of service projects, service agreements and emergency service work within the UK. The Service Manager manages all aspects of projects, from beginning to end, with direct responsibility for project execution while leading a team, or teams, to accomplish specific objectives in a given period effectively and efficiently using all available resources.
Responsibilities
Manage QEHS standards and behavior-based safety, ensure compliance with all ISO auditing requirements.
Responsible for all Health and Safety reporting, familiarity with the Gensuite tool is preferred.
Financial forecasting and reporting in line with business cadence.
Inventory management, including managing targets and short-term initiatives.
Strong commercial awareness to build customer loyalty and retention through delivering innovative, customer-focused and value-added services.
Develop and motivate a quality service team, develop skill sets and utilize performance management tools to maximize employee engagement and to develop sustained superior performance
Planning resources for ongoing service contracts and emergency service needs
Manages performance by monitoring service personnel effectiveness and efficiency in relation to customer service and operating plan goals
Maintains quality standards by supervising project-assigned staff and inspecting job sites.
Maintains customer satisfaction by investigating concerns, implementing corrective action, and communicating with customers and assigned staff.
Establish a professional relationship with the customer and interfaces constantly to maintain accurate status reports and project reviews.
Responsible for training and developing Field Technicians, ensures the quality of work across the business.
Supports Field Technicians by providing technical advice where possible.
Conducts performance appraisals in line with business cadence.
Flexibility to work outside normal work hours/weekends, when required.
Regular travel requirements with some overnight travel.
Basic Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION and/or EXPERIENCE
Associate’s degree or equivalent or technical school; ten (10)+ years of related experience and/or training; or equivalent combination of education and experience. Working knowledge of office equipment and Microsoft Office products. Familiarity with the operation of Compressed Air Systems.
LANGUAGE SKILLS
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
MATHEMATICAL SKILLS
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Travel & Work Arrangements/Requirements
Flexible working, hybrid, 25% travel across the UK
Key Competencies
Previous experience working within compressed industry
Working knowledge of EHS processes, documentation, Risk Assessments, Method Statements and Personal Safety
Friendly approach with strong interpersonal skills
Ability to function with minimal supervision
Strong Presentation & Communication skills
Experience with MS office including XL, PowerPoint, and word
Experience with finance forecasting
Strong leadership skills, with the ability to further develop team members
What we Offer
Competitive salary with company benefits including a defined contribution pension scheme, (after a qualifying period)
25 days paid holiday in addition to Bank Holidays plus share options.
Company car
company laptop
company mobile phone.
Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.
