Easter Seals Jobs

CUSTOMER SUCCESS MANAGER

Personal development and becoming the best you is all about growth and exploring new skills and opportunities – both in and out of the office. At Accruent, we call this Grow Without Limits, and we’re proud to offer each of our employees the resources, coaching, and support necessary to achieve Growth Without Limits in their personal and professional lives. Explore where the path takes you.

Are you a driven individual who loves to tackle sophisticated problems? Do you find joy in helping others achieve their goals and joining in their celebration? Does working for an industry-leading software company that offers flexible work hours, a hybrid/remote work environment, and a chance to explore a new career excite you? If the answer is yes to all of these questions, then THIS is the team for you!

We are looking for a Customer Success Manager (CSM) to join our Scaled Customer Success team who understand the challenges and opportunities that our customers face and is excited to coach them to positive outcomes, with Accruent solutions! Working with a large customer portfolio forming close partnerships, outstanding mentorship, and interdepartmental collaboration at scale. CSMs partner with customers to help them define goals that align with Accruent’s SaaS delivery capabilities to accomplish their objectives. CSMs engage with customers to drive the adoption of our solutions and realize value by exploring their needs and guiding them through an action-based success plan.

HOW YOU'LL MAKE A DIFFERENCE:

As an effective Scaled Customer Success Manager, you will partner with our customers to facilitate a continuous cycle of goal setting, action planning, adoption, and value realization by:

· Providing tailored guidance and resources: Offering best practices, educational materials, and documentation specific to each customer's needs, enabling them to succeed efficiently.

· Proactively managing risks: Utilizing personal engagements and system telemetry to identify opportunities and risks, allowing you to promptly address them and expedite mutual value realization.

· Facilitating cross-functional collaboration: Acting as a liaison between customers and internal departments, fostering collaboration to accelerate customer goal attainment and solution adoption.

· Enhancing customer health: Applying internal processes to improve customer health, increase retention, and mitigate risks associated with high-volume accounts.

· Conducting efficient business reviews: Streamlining business reviews to showcase the value of our solutions and celebrate customer success, while aligning goals and addressing concerns.

· Leveraging deep product knowledge: Understanding our solutions, features, and functions to identify how they can solve customer problems efficiently and build tailored solutions.

· Driving continuous value growth: Collaborating with customers through joint planning, problem-solving, and proactive engagement to continuously increase the value they receive from our solutions.

· Harnessing customer insights: Programmatically capturing customer needs and behaviors to inform decision-making, drive product innovation, and continuously improve our offerings.

· Sharing industry best practices: Recognizing and disseminating standard methodologies within our customer community to foster knowledge sharing and facilitate mutual success.

WHAT YOU'LL BRING TO THE TABLE:

· 2+ years with a solid understanding or experience in the industry.

· Experience in driving success with highly configurable software.

· Expert problem-solving skills.

· Experience working with CS software

· A track record of collaboratively working with diverse teams to nurture relationships and achieve results.

· Communicate optimally and succinctly with savvy discernment.

· Comfort in navigating ambiguity within a range of varied customer organizations.

· Ability to manage multiple projects across a portfolio of customers.

· A love for learning and continuous improvement.

YOU'LL STAND OUT IF:

· 5+ years of retail industry / or one or more Accruent products.

· industry/trade membership and/or recognition in retail or technology management.

· Strong executive presence and mature ability to articulate value to an Executive audience are required for senior-level positions (e.g. Senior CSM).

Fortive Corporation Overview

Fortive’s essential technology makes the world stronger, safer, and smarter. We accelerate transformation across a broad range of applications including environmental, health and safety compliance, industrial condition monitoring, next-generation product design, and healthcare safety solutions.

We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in software-powered workflow solutions, data-driven intelligence, AI-powered automation, and other disruptive technologies. We’re a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.

We are a diverse team 18,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.

At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference.

At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone.

Fortive: For you, for us, for growth.

We are an Equal Opportunity Employer

Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com.