Easter Seals Jobs

A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la oportunidad de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Medical Services Specialist - a customer-focused individual who serves as the primary resource for customers contacting the Information Center regarding products and services. 

The Medical Services Specialist utilizes his/her healthcare experience and product/disease state training to effectively and consistently communicate specific product and/or disease state information via telephone, e-mail and written communication. The variety of subjects handled is extensive (e.g., product information, pricing, patient education materials, product quality complaints, adverse experiences and more).

The Medical Services Specialist utilizes excellent communication and organizational skills while working independently in a call center environment. They must be able to build rapport with customers, both internal and external, establishing and maintaining customer relationships, while responding to customers’ inquiries. 

Additionally, the Medical Services Specialist may contribute to outbound initiatives, making contact with customers to deliver specific product messages. 

What we offer you:

• 23 days paid holiday per annum.

• EUR 1,50 a day WFH allowance.

• 100% WFH/ Remote.

• Medical Insurance scheme.

• The technical hardware equipment is provided by us.

• Referral program that will allow you to earn extra bonusses.

• Access to a global learning platform for personal and professional development.

• Permanent contract.

Responsibilities:

• Manage all customer inquiries to successful resolution.

• Provide product and disease state information covering both on and off label information within the guidelines of Standard Responses.

• Provide world-class customer service and immediate resolution to inquiries at the point of customer contact.

• Effectively and consistently communicate messages, timely product information and/or specific offers to physicians, health care staff and/or consumers via outbound tele-service.

• Evaluate and escalate calls as appropriate.

• Respond to non-phone customer inquiries (e.g., e-mail, fax).

• Comply with all industry regulations including adverse event and product quality processes.

• Manage all assigned project work in a timely manner.

• Maintain up-to-date knowledge of product, medical, disease and industry information.

• Obtain pertinent customer information and record customer interactions in appropriate systems.

• Communicate customer calls, issues, trends, programs and solutions.

• Interact with team members to manage a broad number of products, medical and business issues and share best practices.

Qualifications:

• German native level C1/ C2 and English B2+. Ability to converse to a high standard (both verbally and in writing).

• Previous experience in a call center environment preferred.

• Experience providing medical information and customer service to healthcare professionals over the phone strongly preferred.

• Demonstrated competency using information technology, PCs and databases.

Education :

• Candidate holding a certificate testifying to a successfully completed course of university studies in pharmacy, chemistry, biology, human or veterinary medicine and the corresponding passed examination;

• Assistants of pharmacists, as well as persons who have completed training as technical assistants in the fields of pharmacy, chemistry, biology, human or veterinary medicine.

And did you know this about Conduent?

• This year we were certified as a Most Loved Workplace®. The certification cites respect, collaboration, and a positive vision of the future (to name a few) as key drivers of the culture at Conduent.

• Our employees choose to build their careers at Conduent:

• More than 25% of our associates have been with us for 5 years or more.

• Through our management development programs about 70% of our Team Leader positions have been filled from our own associate talent pool.

• Surveys show that 75% of our associates agree with this; ‘I belong at Conduent’.

Conduent is strongly committed to support employing people with disabilities and being in possession of a certificate of disability will be highly valued when applying for this role. Necessary accommodations will be provided for the successful candidates. Please see our policy below or discuss your needs with the recruiter when contacted

Join Conduent! We’ll welcome you into our team. Apply now!

Conduent es un empleador que ofrece igualdad de oportunidades y considera solicitantes para todos los puestos sin distinción de raza, color, credo, religión, ascendencia, origen nacional, edad, identidad de género, expresión de género, sexo/género, estado civil, orientación sexual, discapacidad física o mental. , condición médica, uso de un perro guía o animal de servicio, condición de militar/veterano, condición de ciudadanía, base de información genética o cualquier otro grupo protegido por la ley.

Las personas con discapacidades que necesitan una adaptación razonable para solicitar o competir por un empleo en Conduent pueden solicitar dicha adaptación haciendo clic en el siguiente enlace, completando el formulario de solicitud de adaptación y enviando la solicitud utilizando el botón "Enviar" en la página parte inferior del formulario. Para aquellos que utilizan Google Chrome o Mozilla Firefox, descargue el formulario.primero: haga clic aquí para acceder o descargar el formulario (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . tu también puedes haga clic aquí para acceder a la Política de adaptaciones ADAAA de Conduent (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

En Conduent, valoramos la salud y la seguridad de nuestros asociados, sus familias y nuestra comunidad. Según nuestros protocolos actuales, no exigimos la vacunación contra el COVID para la mayoría de nuestros trabajos en EE. UU., pero es posible que le solicitemos que proporcione su estado de vacunación contra el COVID, cuando lo permita la ley.