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The Red Hat Customer Experience and Engagement (CEE) team is looking for a Software Maintenance Engineer to join us. In this role, you will provide important technical assistance to ensure that our highly valued customers get the most out of our solutions. This position extends well beyond solutions support, as you will take on the role of a trusted partner to our enterprise customers by offering developer-to-developer assistance for Red Hat Application Services open-source middleware software. As a Software Maintenance Engineer, you will provide highly technical solutions to support technical requests. Additionally, you will provide Red Hat Application Services updates, and contribute ideas through participation in an open and collaborative team environment. Become part of a fast-paced company that is changing the way software is developed, sold, and supported.

What will you do:

• Diagnose problems, troubleshoot the issues, and develop solutions to technical issues

• Provide customers with a unique experience and amaze them with the quality of Red Hat support

• Engage and collaborate with in-house engineers and developers around the world to promote creative solutions and improve customer satisfaction

• Contribute to the global Red Hat knowledge management system by writing and publishing blog posts, whitepapers, and knowledge-base articles that deliver technical knowledge to our customers and the community

• Collaborate with your colleagues on various topics; be a respected member of the global team

• Constantly work on your skills and keep up with the latest technology trends

• Contribute to the open-source community and to product code, if you wish to

What will you bring:

• Knowledge of SSO technologies including SAML, Kerberos, OAuth, and OpenID Connect

• Experience with application server solutions like JBoss, Wildfly, or any other application WebServer

• Knowledge of LDAP servers like Active Directory, Red Hat Directory Server, or any LDAP server

• Experience with public key infrastructure (PKI)

• Familiarity with Java development, JDK utility key tool or OpenSSL, and Java security technologies

• Experience with technologies like Docker, containers, Kubernetes, and Red Hat OpenShift

• Excellent troubleshooting skills; passion for problem-solving and investigation

• Ability to work with conflicting priorities, take initiative, and maintain a customer-centric focus

• Ability and willingness to learn new open-source middleware technologies

• Clear and effective English communication skills and ability to communicate courteously and effectively with customers, third-party vendors, and Red Hat associates

• Experience in Customer Support or in consulting

The following are considered a plus:

• Experience with identity and access management solutions like Keycloak (RH-SSO) or any certified OpenID connect providers

• Experience with the JEE platform or Quarkus Framework and application server technologies like Web Services, Servlets, JavaServer Pages (JSP), Java Database Connectivity (JDBC), Hibernate, Java Message Service (JMS), JEE Security, etc.

About Red Hat

Red Hat (https://www.redhat.com/) is the world’s leading provider of enterprise open source (https://www.redhat.com/en/about/open-source) software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

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