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Job Description

Empowering enterprises with cutting-edge cloud solutions.

Since 2001, Oracle Managed Cloud Services (OMCS) has been a leader in enterprise-grade cloud innovation. By integrating Oracle Cloud Infrastructure (OCI), AI-driven insights, and SaaS capabilities, OMCS helps businesses unlock their full potential, streamline processes, and accelerate transformation.

With millions of users worldwide, OMCS delivers end-to-end managed services for Oracle’s extensive portfolio of applications, middleware, databases, and hardware technologies. By combining operational excellence with the latest advancements in technology, we ensure our customers achieve sustained success in the digital age.

We are seeking a dynamic Principal Cloud Services Operations Manager (IC4) to join our team. In this high-impact role, you’ll act as a trusted IT leader and strategist, delivering exceptional customer experiences and driving operational excellence.

Your Role

As a Principal Cloud Services Operations Manager , you’ll oversee critical cloud operations, leveraging OCI, AI, and automation to enhance service delivery, drive innovation, and meet customer objectives.

Key Responsibilities

Strategic Service Delivery

• Conduct regular reviews to evaluate service quality, performance, and compliance with contractual agreements.

• Optimize technical operations, focusing on performance, capacity planning, and configuration within OCI environments.

• Monitor service levels and ensure adherence to Service Level Standards (SLS), addressing risks proactively.

Innovative Change Management

• Collaborate with Cloud Service delivery teams to:

• Implement changes seamlessly, leveraging AI-powered tools for risk mitigation and operational insights.

• Minimize testing cycles and downtime through proactive change management and automation.

• Drive operational efficiency and ensure effective use of resources.

Operational Excellence

• Manage customer change management processes to maintain alignment with strategic business goals.

• Lead remedial actions based on SLA reviews and technical assessments.

• Provide escalation support during critical incidents, ensuring swift, effective resolution and customer satisfaction.

• Contribute to global reporting efforts by delivering actionable insights through data-driven analytics.

Project and Transition Support

• Partner with Project Managers and Technical Account Managers (TAM) to execute seamless migrations to OCI, SaaS, and hybrid cloud solutions.

• Ensure key milestones are met for customer onboarding, integrations, and project delivery.

What You’ll Bring

Core Qualifications

• 5+ years of experience working with a broad portfolio of Oracle products, including cloud-based solutions such as OCI and SaaS, with a background in implementation projects or production operations.

• Strong customer engagement skills, with a proven ability to build trusted relationships and deliver results in an IT services environment.

• Experience working in global, matrixed teams and leading cross-functional initiatives.

• Familiarity with cloud technologies, including OCI and SaaS, and an understanding of their impact on business transformation.

• Exceptional English communication skills , both written and verbal.

Preferred Skills

• ITIL certification or equivalent training.

• Knowledge of AI-driven analytics tools and automation techniques for operational optimization.

Why Oracle?

At Oracle, we are revolutionizing the enterprise cloud experience. With a portfolio that includes OCI, SaaS, and AI-powered solutions, we’re enabling businesses to innovate, scale, and succeed in a rapidly changing world.

As a Senior Cloud Services Operations Manager, you’ll work with cutting-edge technologies, collaborate with global experts, and make a tangible impact on our customers’ success stories.

Join us to lead the next wave of cloud innovation. Apply today to become part of Oracle Managed Cloud Services, where innovation meets execution.

Career Level - IC4

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer