Job Information
World Wide Technology ServiceNow Services & CMDB Technical Analyst in Costa Rica
Qualifications :
Demonstrated expert experience with ServiceNow CSDM design and implementation.
5 years demonstrated experience in ServiceNow CMDB administration, management, analysis, and design.
Demonstrated experience using the CMDB Identification and Reconciliation Engine
Change agent with strong communication and presentation skills supported by a high level of persuasion.
Bachelor's degree in computer science, information systems, or related experience.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively with cross-functional teams.
Ability to manage multiple projects and priorities in a fast-paced environment.
Ability to interact with all levels of the organization in a professional manner.
Position requires self-motivation and the ability to work effectively under minimum supervision, as well as within a team structure.
ServiceNow Certified Implementation Specialist - Discovery certification.
Experience using Service Graph Connectors to retrieve CI information from other systems.
Broad knowledge of ITIL processes and how the CMDB/CSDM impacts those processes.
Preferred
ServiceNow Certified Implementation Specialist - ITSM
ServiceNow Certified Implementation Specialist - Service Mapping certification
Experience with ITOM Cloud Provisioning and Governance.
Experience with IT infrastructure, network, and/or cloud technologies
The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:
Health and Wellbeing: Combined Health Insurance (Dental and Vision), Employee Assistance Program, Wellness program
Financial Benefits: Competitive pay, Profit Sharing, Life and Disability Insurance, Tuition Reimbursement
Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Bereavement
Additional Perks: Employee Assistance Program, Employee Discount Program and more!
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.
World Wide Technology
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