Easter Seals Jobs

Description

Amazon.com strives to be Earth's most customer-centric company, where people can find and discover

virtually anything they want to buy online. By giving customers more of what they want—low prices,

vast selection, and convenience—Amazon.com continues to grow and evolve as a world-class ecommerce platform.

The Registration and Compliance Operations (RCO) team is looking for an outstanding Senior

Investigation Specialist (L4 Individual Contributor) with a passion for supporting the Know Your

Customer (KYC) function in SJO. The primary responsibility of this role is to mitigate regulatory and legal

risks, as well as prevent bad actors, through a combination of automated and manual investigations.

This helps safeguard all Amazon marketplaces, ensuring long-term buyer satisfaction with their

experience.

You will be working in a fast-paced environment where each day brings new challenges and

opportunities. Excellent communication skills are essential, as you will need to work with various

stakeholders to identify issues, analyze root causes, and drive improvements.

The primary responsibilities of this position include supporting and guiding the investigators to achieve

productivity and quality goals and meet the expected service levels; assisting the team managers with

any recurrent and ad-hoc tasks; and contributing to consistently accomplish positive experiences for

sellers, buyers, and team members. You will work closely with the program team, process owners,

training, workforce management, analytics, people managers, and other stakeholders within RCO

Key job responsibilities

• Analyzes and validates facts through the use of data mining to drive decisions on deep dive issues.

• Challenges the status quo and supports continuous improvement initiatives.

• Communicates effectively in both verbal and written form on all verification matters.

• Completes recurrent and ad hoc tasks on time.

RCO Senior Investigation Specialist (Portuguese)

Updated in Dec-2024 by mauguz

• Conducts difficult, comprehensive investigations and leaves detailed, well-reasoned, thoughtful

annotations.

• Demonstrates the ability to self-manage priority tasks and objectives.

• Executes key team priorities and assists team members with execution.

• Follows the data wherever it leads and makes accurate decisions.

• Participates in deep dives and seller escalations, interacts with sellers, account managers/sales team,

program/GPO teams, and operationsmanagers to resolve escalations in a timely manner.

• Provides inputs to improve the quality for new batch hires and existing team.

• Supports new hires or focus groups in the team to help them meet required performance standards.

• Supports pilots/launches with GPO team and drives process improvement. Works on or leads

initiatives on projects that design/improve tools or processes by testing or developing recommendations

for management.

• Works independently and demonstrates sound judgment in ambiguous situations.

• Works on complex workflows (example: Seller Escalations) & drives required SLAs.

• Works on KYC production queues as per available bandwidth/schedule and consistently delivers on

required production metrics & SLAs.

Basic Qualifications

✓ >1 year experience as KYC investigator.

✓ A Bachelor’s degree.

✓ Advanced working knowledge of MS Office, especially MS Excel.

✓ English and Portuguese communication and interpersonal skills.

✓ Operational excellence skills.

Preferred Qualifications

✓ Availability to work either the AM shift (8 AM - 5 PM) or the PM shift (1 PM - 10 PM).

✓ Self-motivated with strong attention to detail and decision-making skills.

✓ Data analytics certification.

✓ Experience with Six Sigma, Agile, or Lean Management methodologies, or equivalent working

experience.

✓ Project management experience.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.