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Job Description

Siebel Support Eng

Summary:

We are seeking a highly motivated and technically skilled Siebel Support Engineer to join our growing team. In this role, you will play a crucial role in providing exceptional technical support to our clients on all aspects of the Siebel CRM application. You will be responsible for troubleshooting issues, diagnosing complex problems, and working collaboratively with developers and other IT professionals to ensure seamless operation and maximize the value of Siebel CRM.

Responsibilities:

• Provide first-line technical support to internal users of the Siebel CRM application, effectively resolving their issues and ensuring their satisfaction.

• Conduct in-depth troubleshooting to identify and resolve a wide range of Siebel CRM issues, including functional errors, configuration problems, and performance bottlenecks.

• Analyze system logs, trace files, and other relevant data sources to pinpoint the root cause of incidents and develop effective solutions.

• Implement effective solutions to resolve Siebel CRM issues, potentially involving configuration changes, data manipulation, or workarounds.

• Document technical solutions and procedures in a clear, concise, and organized manner to ensure knowledge transfer and maintain consistency.

• Collaborate with Siebel development teams and other support specialists to escalate critical issues and identify long-term solutions.

• Proactively identify and report potential Siebel CRM issues to prevent them from impacting users and disrupting operations.

Qualifications:

• Minimum 3+ years of experience supporting enterprise applications, with a demonstrated focus on Siebel CRM.

• In-depth knowledge of Siebel CRM architecture, functionality, configuration, and administration.

• Strong analytical and problem-solving skills, with the ability to think critically and logically to identify the root cause of issues.

• Excellent communication and interpersonal skills, capable of effectively communicating technical information to both technical and non-technical audiences.

• Ability to work independently and manage multiple tasks simultaneously while meeting deadlines.

• Experience with SQL queries is a plus.

• Working knowledge of ITIL or similar service management methodologies is a plus.

• Certification in Siebel CRM is a plus (e.g., Siebel CRM Certified Professional).

Career Level - IC2

Responsibilities

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements.

About Us

As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone’s voice is heard, we’re inspired to go beyond what’s been done before. It’s why we’re committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer