Job Information
SoftwareONE Analista de soporte junior in Colombia
Why SoftwareOne?
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the cloud. By helping clients to migrate and modernize their workloads and applications – and in parallel, to navigate and optimize the resulting software and cloud changes – SoftwareOne unlocks the value of technology. The company’s 8,900 employees are driven to deliver a portfolio of 7,500 software brands with sales and delivery capabilities in 90 countries. Headquartered in Switzerland, SoftwareOne is listed on the SIX Swiss Exchange under the ticker symbol SWON. Visit us at www.SoftwareOne.com
The role
We are thrilled to announce an opportunity to join our team as:
Help Desk Analys
SoftwareOne
Scope: Full-time | Office: Medellín| Hybrid
How a day to day would look like in this role:
Provide a quality service that provides users with timely and effective solutions to their requests.
Run and resolve incidents and requests from the different areas of the operation.
Timely bring up sophisticated situations, according to defined channels.
What we need to see from you
Profile: Technician/Technologist in Systems Engineering, Electronic Engineering, Software Engineering or related careers. With approximately one (1) year of experience and knowledge performing as support analyst and help desk:
Required skills
Customer service at various levels
Management tools
Team support
Incident management.
BENEFITS:
An open culture with lived values for an appreciative and supportive work environment.
Opportunity to develop your potential in a personalized way and according to your objectives within the role.
Health policy for you and preferential rate for your family.
100% disability payment.
Economic incentive program for employee referrals for active positions.
Employee Funds
Spaces for leisure, celebrations and recreation for your physical and mental health.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Disclaimer:This job posting is for future opportunities and is not intended for immediate hiring. We are always looking for talented individuals to join our team and encourage you to submit your application. By applying, you consent to having your information stored in our talent pool for potential future openings that match your skills and experience. We appreciate your interest and will reach out if a suitable position becomes available.
Job Function
Software & Cloud Services
Accommodations
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program (https://www.softwareone.com/en-in/careers/softwareone-academy) .
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
