Easter Seals Jobs

This role can be based anywhere in Ontario, Canada.

Are you ready to open a world of opportunity in talent mobility? Our clients include some of the largest and most recognized brands in the world. They’re innovators and leaders in their industries, making life-enhancing breakthroughs every day. We help them tap into those opportunities by placing their exceptional people where they need to be, anywhere in the world. When it comes to service, we set the bar for exceptional … and then we raise it with fresh ideas, leading tools and innovative approaches, and it’s all grounded in our values of truth, love, and integrity. We call it People-first Mobility. We’re looking for exceptional people who share those values along with our passion for delivering the highest levels of service. If that sounds like you, and if you’re ready for a new career opportunity, we’d like to hear from you! Here’s to the world ahead.

We are looking for a Client Support Consultant that will provide support to our client, including escalation support and reporting requests. This person will ensure that the client's Mobility program is executed in compliance with the policy and Graebel's standards to ensure consistency and efficiency in operations.

PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers general relocation policy queries from internal clients, including monitoring inquiries

• Data gathering and drafting the first level exception requests for transferee exceptions. Manages exception requests that are based on policy and escalating to the relocation specialists where required.

• Daily audit of offers, for data accuracy, tagging of correct relocation policy to ensure the correct support is applied, partnering with others for information verification.

• Updates vendor partners on missing information to ensure billing accurac

• Maintaining process documents: Updating operating procedures, trainings, presentations, and internal sites to reflect any changes in relocation policy or process

• Coordinate special projects including client presentations, client/supplier training, etc. Maintain relationship with client through consultative and interactive problem-solving. Assessing client’s various mobility policies (i.e. immigration, tax, temporary remote work, etc.) to adequately advise on policies. Working as the liaison with our relocation partner for day to day case management and problem resolution. For reorgs, data center incentive programs (e.g. M&A, Reorgs) and other special programs that may come up as and when needed

• Perform any other related duties as required or assigned

Required Skills

• Capability to manage and navigate complex cases

• Holds strong initiative to act and manage proactively vs. reactively. Driving ownership in every task

• Shares strong willingness to drive impact

• Strong attention to detail with accuracy being at the core of all tasks

• Experienced/Tenured RMC professional that shares knowledge of RMC's organization to provide seamless experiences

• Strives towards excellent service levels to create an exceptional client experience

• Ability to read, analyze and interpret general business periodicals, technical procedures, and numerical data.

• Performs other related essential duties as assigned or requested.

• Ability to write simple reports and general business correspondence

• Ability to effectively present information and respond to questions from management, customers, and employees.

• Ability to apply concepts of basic algebra and geometry.

• Ability to work proficiently in Microsoft Office products including: Outlook, Word, Excel, PowerPoint

Required Experience

• 3-5 years of relevant professional experience

• Previous experience within professional relocation or assignment consultation/management preferred

  As a testament to our commitment to diversity, equity, inclusion, and belonging, our salary bands are transparent both internally and as a part of our external recruitment process. The targets for this role are dependent on market/ geographic location and range from $58,000 - $65,000 CAD annually.

  Graebel Companies, Inc. is an EEO/AA Employer M/F/Disabled/Vet