Job Information
Chiesi ICT Specialist, Support & Corporate Projects (all genders) in Vienna, Austria
ICT Specialist, Support & Corporate Projects (all genders)
Date: 14 Dec 2024
Department: Global ICT
Team: Information Technology
Job Type: Direct Employee
Contract Type: Permanent
Location:
Vienna, AT
Chiesi Pharmaceuticals GmbH is a subsidiary of the internationally successful private company Chiesi Farmaceutici S.p.A. based in Italy, which consistently invests in re-search and development. Our success is based on our most important values: respect, trust, integrity and sustainability.
We are seeking a dynamic and talented IT Specialist to join our team. This role is perfect for someone who enjoys a mix of hands-on technical support and engaging in exciting IT projects originating from corporate directives. As an integral part of our IT department, you will provide first level support to our internal users while also actively participating in IT projects that drive our business forward. You will support the local affiliate and our six CEE countries (Bulgaria, Romania, Hungary, Slovenia, Slovakia and Czech Republic) in all IT-related matters.
Key Responsibilities
Ensuring the operation of the server infrastructure landscape, Microsoft 365 environment, endpoints, mobile devices, network systems and security components
Provide first and second level technical support to internal users, resolving hardware, software and network issues promptly and efficiently
Managing software deployment via RMM, SCCM/Intune, GPOs and automated Batch/PowerShell scripts
Development and implementation of concepts for backup, system updates, servers and endpoints patching, capacity planning and security
Administration of the Microsoft 365 environment and attached systems, such as Exclaimer mail signature, Mimecast antispam and Metallic cloud backup
Ensuring clear and simple communication to end-users and timely resolution of issues
Ensuring the operation of the meeting rooms, videoconference systems, Phone and Fax systems
Collaborating with cross-functional teams to identify IT needs and propose innovative solutions to improve efficiency and productivity
Documenting and maintaining accurate records of support tickets, resolutions, and project activities
Maintaining IT assets (hardware and software), warranties, user-to-device as-signment, asset tags, hardware and software inventories
Planning, managing and deploying IT Infrastructure projects, creating project schedule, presentations, managing resources, deadlines, communication plan, project budget and completing the projects on time
Supporting the IT Infrastructure budget, providing figures during the yearly budget reviewing phases
Assist and support the 3rd party consultants for the CEE affiliates (BG, CZ, HU, RO, SI and SK), being responsible for updating them regularly on corporate roll-outs, security initiatives and providing technical guidance on problem solving
Understand at high level the corporate applications, their purpose and their support structure, being able to address requests/incidents to the proper application team
Stay current with new technologies and industry trends, continuously seeking opportunities to enhance skills and knowledge
What we expect
Autonomy and capacity to work autonomously, with few supervision
Initiative and self-motivation, proposing ideas, experiencing new solutions and making decisions, eventually assuming risks
Strong sense of urgency and prioritization
Organization skills are a must, very often you will be required to handle differ-ent subjects at the same time
Solution-oriented behavior
Resilience in a challenging and constant evolving environment
Strong communication skills
Sense of ownership and high commitment, understanding that you make a difference in a small team
Empathy, understanding the business dependency on IT systems and how IT customers are impacted by IT
Qualifications
Completed apprenticeship or equivalent qualification in IT or related field (Information Technology, Telco or IT Engineering), additional qualification or IT Official Certifications are desirable.
Min. 5 years of professional experience, preferably in a multinational environment
Profound knowledge in VMware, Veeam Backup, Firewall, Switching, VLANs, Troubleshooting, Storage, Microsoft Windows networks, Active Directory, GPOs, Microsoft 365, Endpoint management tools, etc.
Demonstrated willingness to learn and grow in a dynamic and fast-paced environment.
Hands-on experience with troubleshooting hardware, software, and network issues.
Pragmatic problem-solving skills with the ability to think critically and analytically.
Excellent communication and interpersonal skills, with the ability to effectively interact with end-users and stakeholders at all levels.
Fluent in German and English
What it's like to work with us
Collaborative Atmosphere: We foster a team-oriented environment where collaboration and knowledge sharing are encouraged. You’ll work with diverse and talented individuals who are passionate about what they do.
Supportive Leadership: Our leaders are approachable, transparent, and genuinely invested in your personal and professional growth.
Open Communication: We believe in open, honest communication, and regular feedback is part of our culture. You’ll always know where you stand.
Work-Life Balance: We value a healthy balance between work and personal life. Flexible working hours and home office options are available to support your needs.
Learning Environment: You’ll have access to resources that support continuous learning, from workshops to online courses and certifications.
Inclusive Culture: Diversity and inclusion are core values at Chiesi. We strive to create a workplace where everyone feels welcomed and valued for who they are.
Employee Benefits: In addition to competitive salaries, we offer comprehensive benefits including meal vouchers, private pension fund, and weekly medi-tations.
Fun and Engaging: We regularly organize social events, teambuilding activities, and recognition programs to make work fun and engaging.
At Chiesi, we embrace diversity and inclusion as catalysts for innovation and creativity. We warmly welcome applications from individuals of all backgrounds, including those with disabilities, regardless of ethnic origin, age, gender, disability, sexual identity, ideology, or religion. In addition to attractive benefits, an open and collegial corporate culture and a motivated team, we offer a gross annual salary starting at EUR 56,000 (excl. MBO) - overpayment depending on qualifications and professional experience is possible.
If you are an enthusiastic team player and would like to work in a dynamic environment, we look forward to receiving your application via our application portal.
#joinOurTeam #Career@Chiesi #ChiesithePlacetoBe
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