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Mixteco Healthcare Interpreter

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Mixteco Healthcare Interpreter

Salary

$37,250.62 - $51,998.04 Annually

Location

Ventura, CA

Job Type

Full-Time Regular

Job Number

1158HCA-24AA (VM)

Department

Health Care Agency

Division

Ventura County Medical Center and/or Santa Paula Hospital

Opening Date

08/02/2024

• Description

• Benefits

• Questions

Description

THE HOSPITAL: When you need critical medical care, whether a surgery, laboratory work, bringing a new life into the world, or for those unexpected emergencies, you can trust Ventura County Medical Center (VCMC) to address your needs. VCMC is a fully-integrated, comprehensive system of hospital, clinic and specialty services. The system provides access to health care to all residents of our county, with special emphasis on providing access to care for the underserved and those facing barriers.

THE POSITION: We are seeking two individuals who are trilingual in English, Spanish and Mixteco to join our hospital team. Under general supervision, the Mixteco Healthcare Interpreter will assist professional staff in providing interpretation and translation services regarding health care services, leveraging existing resources, and programs available to our Mixteco community . This position may also assist in providing referral, and program related services to culturally, economically, physically or mentally impaired or disadvantaged individuals in the community; and performs other duties as required.

THE IDEAL CANDIDATE: The ideal candidate will be able to speak and write in English and Spanish and speak in Mixteco. They will have experience explaining forms, medical information and procedures to people of various socio-economic and cultural backgrounds, serving as a resource and/or contact for individuals and groups with diverse priorities. The candidate should also be proficient in using computers, including applications such as Outlook, Word, Excel, and PowerPoint. Additionally, the candidate should have practical experience in basic clerical and office procedures, including answering phones, taking messages, organizing and maintaining records and filing systems, and providing support to departmental staff on various projects.

WHAT WE OFFER:

The County of Ventura offers an attractive compensation and benefits package. Aside from our base salary range, an employee within this position may also be eligible for the following:

• Educational/Bilingual Incentive - Incumbents may be eligible for an educational incentive of 2.5%, 3.5%, or 5% based on completion of an Associate's, Bachelor's, or Master's degree. Incumbents may also be eligible for bilingual incentive depending upon operational need and certification of skill.

• Market Based Premium Pay (MBPP) - $4.50

• Night Shift Differential: 5%-10%

• Deferred Compensation - Eligible to participate in the County's 401(k) Shared Savings Plan and/or the Section 457 Plan. If you participate in the County sponsored 401(k) plan, the County will match a part of your contribution up to 3% of your salary, on a per pay period basis. Following five (5) years of continuous County service, an additional 2% non-elective contribution will be made to the 401(k) plan.

• Health Plans - Y ou are afforded a flexible credit allowance for purchasing medical, dental, and/or vision insurance from a group of authorized plans.

• Flexible Spending Accounts - Pre-tax benefit towards eligible medical, dental, and vision care expenses.

• Pension Plan - Participation in the County's defined benefit pension plan. If eligible, you may establish reciprocity with other public retirement systems such as CalPERS.

• Holidays - 12 paid days per year which includes a scheduled floating holiday.

• To learn more about the benefits, please follow the link below: https://vcportal.ventura.org/CEO/HR/MOA/docs/SEIU_MOA_2022-2025.pdf

  PAYROLL TITLE:

Community Services Worker III

AGENCY/DEPARTMENT: Health Care Agency - Ventura County Medical Center

Community Services Worker III is represented by the Service Employees International Union (SEIU) and is eligible for overtime compensation.

The eligible list established from this recruitment may be used to fill current and future Regular (including Temporary and Fixed-term), Intermittent, and Extra Help vacancies for these positions only. There are currently two (2) Regular vacancies at Ventura County Medical Center.

TENTATIVE SCHEDULE

OPENING DATE: August 2, 2024

CLOSING DATE: Continuous

(Previously: August 16, 2024 at 5:00 p.m.)

Examples Of Duties

Specific assignments vary according to the program assigned but may include all or a combination of the tasks described below:

• Answers inquiries and explains agency/program policies to individuals and groups within the Mixteco community;

• Uses English, Spanish and Mixteco to explain medical procedures, diagnoses, treatment options, doctors' instructions, hospital policies, procedures, and protocols, to patients, their families, and the general public;

• Uses English, Spanish, and Mixteco to translate patients' physical histories and symptoms of disorder; may obtain informed consent from the patient, next of kin, or legal guardian to receive treatment; explains and interprets patients' rights and responsibilities;

• Translates forms, documents, and procedures to patients, family members, other involved parties, and the general public;

• Refers individuals and families to available community educational, medical, legal and employment resources; follows-up on referrals or appointments scheduled;

• Keeps records of clients served, payments received and clinic activities; orders supplies and prepares routine reports;

• Keeps up to date on health program guidelines and requirements and assists in enrolling patients in programs;

• Meets productivity and quality goals set by agency;

• Addresses barriers to care by linking patients to internal and community resources;

• Participates in care team huddles, meetings, and required training;

• May lead group presentations and workshops on specialized topics including substance abuse, home management skills, job skills or health and nutrition to help individuals and families develop a healthier or more self-sufficient lifestyle;

• May supervise clients during approved visitations or activities;

• Assists departmental staff with various projects, hospital events and activities;

• Answers phones, takes messages, organizes and schedules meetings;

• Sorts, organizes and files documents; performs accurate and efficient data entry tasks;

• Delivers exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction; and

• Performs other related duties as required.

Typical Qualifications

These are entrance requirements to the examination process and assure neither continuance in the process nor placement on an eligible list.

EDUCATION, TRAINING, and EXPERIENCE:

Any combination of education and experience which has led to the acquisition of the required knowledge and abilities. The required knowledge and abilities also can be obtained by:

Three (3) years of public service experience or one year of experience equivalent to that of a Community Services Worker II.

Note: Public services are those services provided to the general public by a public non-profit community service organization or a governmental entity.

Substitution: Fifteen (15) semester units of college course work in social sciences, ethnic studies, communications, or a closely related field may be substituted for six months of experience up to a total of one year.

NOTE: If you are substituting education for experience (up to one year), verification of the college-level coursework is required.

• Submit your transcripts or grade reports from an accredited college or university which shows your name and reflect passing grades in the required subject; attach education verification documents to your online application or submit to Vivian.Merida@ventura.org

• If you need additional time to submit transcripts, contact the analyst conducting the recruitment for an extension at Vivian.Merida@ventura.org

• Unofficial transcripts are acceptable.

• Degree(s) from a foreign institution require an academic credential evaluation to determine the U.S. equivalency.

• If the name is different on the transcripts from your application, documentation needs to be submitted showing the name change.

NECESSARY SPECIAL REQUIREMENTS:

• Trilingual in English, Spanish, and Mixteco;

• Possess or obtain a valid California driver license by first day of employment

• Must be willing to work night and weekend hours.

DESIRED:

• Experience interpreting and translating within a public or private health care setting;

• Knowledge of medical terminology and vocabulary commonly used in acute care hospital setting;

• Proficient in using Outlook, Word, Excel, and PowerPoint; and

• Experience in data entry, customer service, and administrative support.

KNOWLEDGE, SKILLS, and ABILITIES:

Thorough knowledge of:

• Proper use of English and Spanish, including grammar, spelling, punctuation syntax, and vocabulary;

• Agency and program policies and procedures;

• Community structure and resources;

• Group and family dynamics;

• Problems, needs and behavioral patterns of the clientele served;

• Specialized topics for group presentation;

  Skilled in:

• Active listening

  Working ability to:

• Accurately and fluently interpret and translate from a foreign language (Spanish/Mixteco) into English and vice versa;

• Exercise sound judgment, tact, and sensitivity in interactions with Mixteco community members;

• Follow instructions;

• Work collaboratively within a team;

• Effectively communicate with individuals and groups from diverse cultural, social and economic backgrounds;

• Write case chronologies, field entries and other reports regarding clients;

• Prepare a variety of reports and correspondence;

• Work with physically/mentally impaired or economically disadvantaged individuals and groups;

• Working ability to perform and coordinate moderately difficult and responsible clerical work with little or no direct supervision; set up and maintain records and filing systems; extract information from a variety of sources; operate a variety of automated office equipment; accurately perform and proof the transfer of information from one document to another; and

• Working ability to evaluate situations and resolve them tactfully and effectively through the application of standard policies and procedures;

Recruitment Process

FINAL FILING DATE: This is a continuous recruitment and may close at any time; therefore, apply as soon as possible if you are interested. Your application must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on the closing date.

(Previously: Applications must be received by County of Ventura Human Resources in Ventura, California, no later than 5:00 p.m. on Friday, August 16, 2024).

To apply on-line, please refer to our web site at www.ventura.org/hr. If you prefer to fill out a paper application form, please call (805) 654-5129 for application materials and submit them to County of Ventura Human Resources, 800 South Victoria Avenue, L-1970, Ventura, CA 93009.

Note to Applicants: It is essential that you complete all sections of your application and supplemental questionnaire thoroughly and accurately to demonstrate your qualifications. A resume and/or other related documents may be attached to supplement the information in your application and supplemental questionnaire; however, it/they may not be submitted in lieu of the application.

LATERAL TRANSFER OPTION : If presently permanently employed in another "merit" or "civil service" public agency/entity in the same or substantively similar position as is advertised, and if appointed to that position by successful performance in a "merit" or "civil service" style examination, then appointment by "Lateral Transfer" may be possible. If interested, please click here (http://vcportal.ventura.org/CEO/HR/docs/Lateral_Transfer.pdf) for additional information.

SUPPLEMENTAL QUESTIONNAIRE – qualifying: All applicants are required to complete and submit the questionnaire for this examination at the time of filing. The supplemental questionnaire may be used throughout the examination process to assist in determining each applicant's qualifications and acceptability for the position. Failure to complete and submit the questionnaire will result in the application being removed from consideration.

APPLICATION EVALUATION – qualifying: All applications will be reviewed to determine whether or not the stated requirements are met. Those individuals meeting the stated requirements will be invited to continue to the next step in the screening and selection process.

ORAL EXAM – 100%: A job-related oral exam will be conducted to evaluate and compare participating applicants' knowledge, skills, and abilities in relation to those factors which job analysis has determined to be essential for successful performance of the job. Applicants must earn a score of seventy percent (70%) or higher to qualify for placement on the eligible list.

NOTE: If there are three (3) or fewer qualified applicants, an oral exam will not be conducted. Instead, a score of seventy percent (70%) will be assigned to each application, and each applicant will be placed on the eligible list.

Applicants successfully completing the exam process may be placed on an eligible list for a period of one (1) year.

BACKGROUND INVESTIGATION: A thorough pre-employment, post offer background investigation which may include inquiry into past employment, education, criminal background information, and driving record may be required for this position.

For further information about this recruitment, please contact Vivian Merida by telephone at (805) 677-5231 or by e-mail at vivian.merida@ventura.org.

EQUAL EMPLOYMENT OPPORTUNITY

The County of Ventura is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.

YOUR BENEFITS AS A COUNTY OF VENTURA EMPLOYEE

Service Employees International Union (LOCAL 721)

(SEIU)

To learn more about Benefits, Retirement, and the Memorandum of Agreement (MOA), see links below.

• Benefits website (https://hr.ventura.org/benefits) or you may call (805) 654-2570.

• Retirement FAQ's (https://vcportal.ventura.org/CEO/benefits/docs/RETIREMENT%20-%20FAQs.pdf)

• Memorandum of Agreement

Union Codes: UPA, UPC, UPE, UPH, UPI, UPJ, UPT, UWS

01

This position requires trilingual skills, the ability to both fluently speak and write in both English and Spanish AND the ability to fluently speak in Mixteco.

Do you possess these trilingual skills?

• Yes

• No

  02

  Do you possess or can you obtain a California driver license by the first day of employment and maintain it as a condition of employment?

• Yes

• No

  03

  These positions may require working evening and weekend hours. Are you able and willing to work such a schedule to meet the demands of the positions?

• Yes

• No

  04

  Fifteen (15) semester units of college course work in social sciences, ethnic studies, communications, or a closely related field may be substituted for six months of experience up to a total of one year. You are required to submit transcripts to verify the successful completion of any course work serving as substitution for experience to qualify. Please indicate the method of submission by selecting one of the options below.

• A copy of my transcripts is attached to my on-line application for this recruitment.

• I will email a copy of my transcripts to Vivian.Merida@ventura.org as outlined in the job posting.

• I am not able to provide a copy of my transcripts and understand that this will disqualify my application from consideration.

• I will be qualifying with experience only

  05

  Using proper grammar and complete sentences, describe your full-time experience in public service, providing services to the public, or the equivalent. Full-time is considered 40 hours per week, any hours worked less than 40 must be prorated. In your answer, please include the following information:

  A. The employer(s) where you gained this experience

  B. The dates of employment (MM/YYYY - MM/YYYY), and

  C. A thorough and complete description of the job duties and populations you served within the role.

  If you do not have this kind of experience, please state "No experience".

  NOTE: Do not copy and paste a previous response to another question. Do not refer to a resume.

  06

  This position requires a lot of interaction with patients, health care professionals including doctors, nurses, community-based organizations, and other county agencies and departments. What strategies do you employ to ensure accuracy and clarity when translating or interpreting between languages, especially when dealing with complex or technical content?

  Required Question

Agency

Ventura County

Address

800 S. Victoria Avenue LOC. #1970 Ventura, California, 93009

Phone

(805) 654-5129

Website

http://hr.ventura.org

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