Job Information
American Leak Detection, Inc Customer Service Representative in Ventura, California
We are looking for an energetic, hardworking and professional person to fill our Part Time CSR (Customer Service Representative) position. This is a fast-paced position and we are looking for someone who is searching for long term employment. We are looking for someone who is able to work independently and in a group setting. We are looking for someone who will work well with the team! If you believe you are a great fit, please read the job description posted below. When applying for the position, please submit a cover letter stating which position would be a great fit for you and why. All positions include a criminal background check and possible drug screening. Customer Service Reps (CSR) Core Responsibilities: * Answering the phones * Explaining our services to potential clients * Manage the customer experience * Scheduling of appointments * Dispatch, routing, and scheduling of jobs for our technicians * Shift: 8 hour daytime shift, part-time * Availability: 2-3 days a week. Customer Service Representative (CSR) Qualifications: * Excellent customer service and telephone skills. Honesty in communication is required. * Applicant must have the ability to write reports, business correspondence, and procedure manuals with appropriate grammar, punctuation, and spelling, and the ability to effectively present information and respond to questions from managers, other employees, clients, customers, and the general public. * Attention to detail to ensure accuracy of information relayed is essential. * Demonstrate interpersonal skills and proficient in business vocabulary to effectively represent the company. * Manage multiple tasks and handle high stress situations. * Proficiency in Microsoft Office Suite * Experience with Quickbooks is a plus, but not required * Experience in the plumbing, restoration, or construction industries- a plus but not required * Experience using Salesforce is a plus, but not required We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
