Job Information
United Alloy, Inc. IT Support Technician in Vandalia, Ohio
United Alloy (UA) is the leading brand when to comes to metal fabrication and powder coating. UA produces the highest quality leak-proof metal fuel tanks, reservoirs, skids, frames, chassis, trailers, heavy metal fabrications, and complex weldments. At UA, our culture produces actively engaged people with sustainable results: safety, quality, productivity, and profitability. Each employee acts with a sense of ownership, takes initiative to problem solve, and is committed to the company’s mission, their team, and themselves.
In addition to our ISO 9001 certification, UA has been recognized as a WBENC woman/minority owned business. While we’re proud of these distinctions, one credentials stand above all others: our extensive list of long-term satisfied Fortune 500 OEM customers.
Be a part of an exciting growth initiative as we expand our operations with the opening of a new, state-of-the-art facility in Vandalia, OH. This is your chance to play a pivotal role in shaping the future of our organization and building a strong foundation for success
Benefits: In addition to excellent starting wages, we offer a competitive compensation and benefits package as well as numerous perks.
Medical, Dental, Vision insurance
10 Paid Holidays
Responsible Time Off (RTO) and Personal Days
401(k) with company match
Employee Retention and Commitment Bonus
Bereavement Leave, Jury Duty, Military Leave and FMLA
Life Insurance, STD, LTD, Accidental Death & Dismemberment Insurance, Flexible Spending Account (FSA), and Dependent Care Account
Tuition Reimbursement
Referral Bonus
SUMMARY:
This position maintains and supports the day-to-day operation of all enterprise level systems to ensure stable operation of the network, software and hardware systems for the Ohio facility. Additionally, will work with support technician(s) to troubleshoot and diagnose end user computer troubles.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Installing, configuring, diagnosing, upgrading and maintaining all corporate hardware, software, phones, security cameras and equipment while ensuring its optimal performance
Oversee the support and training of end-users and is performed in a timely manner with regards to all technology related issues by the IT Department
Ensures that accurate records of maintenance, installation and licensing documentation are maintained
Coordinate and arrange third-party assistance in a cost-effective manner
Provides support to intranet and Internet maintenance and developments
Ensures the system is secure and the network is filtered
Assist IT Systems Supervisor in defining, auditing, implementing and documenting the custom utilities and reports as requested and created by CSI Custom Solutions team.
Maintain a reliable and functional IT Network including updated and maintained hardware and software to ensure optimal system performance.
Perform all other duties as assigned
QUALIFICATIONS:
High School Diploma and 1-year technical college formal prep minimum
Must be knowledgeable in programming methodology, computer software, report generation methods, data communication and transaction-based processing
Ability to work independently and has exceptional problem-solving skills
Excellent interpersonal and analytical skills
Must possess effective written, verbal and oral communication skills
The ability to maintain confidentiality of sensitive information
Available to assist during all hours of the day and occasional weekends. On-call availability essential part of supporting end user requirements
12 Expected Behaviors of Actively Engaged Person – 100% Responsible, Trustworthy, Team Player, Clear Communicator, Empathy, Humility, Emotional
Work Environment: Ability to perform in a manufacturing environment that may have high noise levels, dust, chemicals, oil, and grease. Ability to work in an environment that may be either hot, cold or humid.
