Job Information
Amada Senior Care $24 Hourly : Scheduler needed for Amada Senior Care in University Place, Washington
At Amada Senior Care – University Place, our mission is to help the seniors in our community live safer and more enjoyable lives. Our goal is to enrich each client’s and caregivers life by creating positive experiences whenever possible . Some who can take initiative its a must As the Scheduler, your primary role is answering phones coordinating client/caregiver schedules while providing a high standard of customer service. Job Type: Full time position-8:00am-4:00pm Compensation: $24.00 per hour DOE Education and Experience * High School Diploma required * Prior experience in home health care or related field is preferred. * Demonstrated experience in Microsoft Office Suite and technical aptitude to proficiently use health care programs. * Exceptional phone etiquette and the ability to communicate effectively in English, both verbally and written communication skills with clients, families and personnel. * Ability to maintain a high level of professionalism and customer service standards in stressful situations. * Strong time management skills, problem-solving and above average attention to detail. Key Competencies * Excellent verbal and written communication skills are a must * Problem solving * Time management * Exceptional attention to detail and accuracy * Ability to maintain confidentiality * Professional attitude and appearance * Organization and planning Job duties include, but are not limited to the following: * Answering phones * Building and monitoring schedules * Promptly filling shifts due to caregiver call-outs, vacations, etc. * Partnering with care manager and recruiter to anticipate needs * Establishing and maintain relationships with caregivers and clients, providing positive interactions * Utilizing AxisCare system to accurately document conversations with caregivers and clients, update client and employee information * Following up with clients and family members to properly identify and resolve issues * Participate in night and weekend on-call rotation * Build and maintain client files Employee Benefits include: * PTO, holidays, and sick pay * Progressive office environment celebrating individual and team goals * Health Reimbursement Arrangement (HRA) * 401K Retirement plan
