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Reference #: REQ_0000058353 APPLICATION INSTRUCTIONS: CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS: The College of Health and Human Development at The Pennsylvania State University is seeking applicants for an IT Support Specialist. The final candidate will diagnose and resolve problems in response to customer-reported incidents, install new hardware and software and maintain existing components, train end users in the use of equipment and software, perform general maintenance tasks, and troubleshoot and resolve issues with user devices and peripheral equipment.

Responsibilities:

Provide customer service and technical support to end-users for hardware and software.

Diagnose, research, and resolve end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.

Provide guidance and explain policies and procedures to end-users.

Communicate and translate technical information to non-technical end-users; maintain communication and monitor incidents through resolution.

Train customers on new devices and technologies.

Install, configure, and test installed hardware and software on new or existing devices in accordance with standard procedures.

Set up new equipment and devices; set up and maintain workstations; provide appropriate access to applications, systems, and data.

Utilize and maintain knowledge bases, white papers, FAQs, and vendor documentation.

Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals.

Assist and interact with hardware and software vendors.

Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers.

Implement security policies and protocols for the department, college, and University.

Replace equipment that has reached the end of its warranty or lifecycle.

Assist in tracking and maintaining hardware and software inventory; interact with vendors.

The Pennsylvania State University is committed to and accountable for advancing diversity, equity, and inclusion in all of its forms. We embrace individual uniqueness, foster a culture of inclusion that supports both broad and specific diversity initiatives, leverage the educational and institutional benefits of diversity, and engage all individuals to help them thrive. We value inclusion as a core strength and an essential element of our public service mission. In HHD, enriching the lives of others is our mission. We believe in the power of human capacity for growth and live that mission by meeting challenges, both big and small, with excitement and energy every day. We invite you to come grow with us.

Education and Experience Requirements

Requires an Associate Degree or higher, plus four years of relevant work experience or an equivalent combination of education and experience.

Application Instructions

For full consideration, applicants should include a cover letter and resume with their application.

Benefits information

Penn State offers competitive benefits to full-time employees, including medical, dental, vision, and retirement plans, in addition to generous vacation time (18 days per year; accrued on a monthly basis),sick time (12 days a year; accrued on a monthly basis) and paid holidays (13 per calendar year). Please visithttps://hr.psu.e u/benefits for more detailed information.

Additional Information

This position offers a flexible work arrangement that combines remote and on-campus work. Questions related to flexible work should be directed to the hiring manager during the interview process.

This position requires that you operate a motor vehicle as a part of your job duties. A valid driver's license and successful completion of a motor vehicle records check will be required in addition to standard background checks.

The salary range for this position, including all possible grades is: $51,000.00 - $74,000.00

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS:

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

Employment with the University will require successful completion of background check(s) in accordance with University policies.

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Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.