Job Information
Mohegan Sun General Manager – TAO Group Hospitality in Uncasville, Connecticut
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Position Summary:
This position is responsible for the overall operation and profitability of the Beauty & Essex outlet, including marketing, entertainment, sales, and revenue generation.
Primary Duties and Responsibilities: includes but not limited to:
Plans and oversees the operations of the outlet including guest and employee satisfaction, marketing, entertainment, financial performance, sales, and revenue generation
Responsible for hiring, training, and evaluating all restaurant personnel and enforcing food and beverage policies and procedures
Responsible for the scheduling, growth opportunities and employee development of all front-of-house employees
Responsible for front-of-house operations to ensure quality, safety, beverage recipe accuracy, efficiency and profitably
Attends and participates in any training sessions, departmental meetings, or daily pre-service meetings.
Responsible for all menu updates
Anticipate and accommodate needs of the guests
Coaches and develops front-of-house employees by setting clear guidelines and expectations
Possesses in-depth knowledge of operational systems, including payroll
Regulates all executive-level POS functions
Ensures the reconciliation of all end-of-shift financials
Practical knowledge in the job duties of all supervised employees
Communicates clearly and concisely with heart-of-house employees during service
Ensures the completion of all opening and closing procedures as prescribed by company
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Manages server check averages and informs management and staff of necessary areas of improvement
Complies with Tao-centric food and beverage SOPs
Works with Purchasing and/or Warehouse Departments to ensure that any necessary operating supplies are procured
Manages the operational budget and controls expenses, with a focus on sales, supplies, and labor
Stays highly visible and interfaces with guests on a regular basis to obtain feedback on quality, service levels and overall satisfaction
Maintains a robust calendar of entertainment events; DJ’s, viewing parties etc. to build brand awareness, excitement, and visit frequency
Collaborates with the Chef d Cuisine on daily menu specials
Remains current and connected to industry trends
Maintains confidentiality of guest information and pertinent departmental data.
Is an advocate of the company’s mission, vision, and values on a consistent basis
Secondary Duties and Responsibilities:
Ensures the general cleanliness of the front-of-house, and the entire venue
Ensures that all mechanical systems are in good working order and compliant with all federal, state, and local ordinances
Participates in reviewing the venue’s monthly Profit & Loss statement
Ensures Department of Health and company sanitation standards
Ensures that the venue is compliant with all federal, state, and local laws and regulations, and company policies
Assists the Director of Tao Group in evaluating Team Members’ job performances and annual performance reviews
Responsible for discipline in accordance to company policies and procedures
Assists in overseeing the replacement or repair of all breakage, damage of equipment or furniture
Builds rapport, commitment and loyalty with customers and associates
Investigates and responds to all specific customer complaint letters
Portrays a positive and professional attitude
Performs other related duties as assigned
Minimum Education and Qualifications:
Associates’ Degree in Hospitality, Business or equivalent work experience preferred.
Minimum of 5 years hospitality experience as an Assistant General Manager, Restaurant Manager or senior manager within a high-volume environment
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills
Ability to lead, plan and manage change
Must be organized, self-motivated, and proactive with a strong attention to detail.
Proficient with computers (Microsoft Products), POS and technology.
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel, and Outlook
In lieu of a Degree and previously mentioned experience, 7 years of hospitality management experience in a high-volume environment may be considered
Competencies: Incumbent will master the following competencies while in this position:
Learns by listening, observing other team members, and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Possesses in-depth knowledge of all food and beverage menus and the venue
Knowledge of Mohegan Sun corporate and department policies and procedures
Effective utilization of Mohegan Sun evaluation programs
Works as part of a team and provides help and support to all fellow team members.
Knowledge of Mohegan Sun corporate and department policies and procedures
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
Must complete all appropriate Human Resources Manager Training courses
Completion of Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration
Must develop a thorough knowledge of culinary disciplines and cost factors (labor, food, etc.)
SMART alcohol awareness certification
Knowledge of Stratton Warren systems
Understanding of Scheduling and Time & Attendance system and Manager Self Service systems
Physical Demands and Work Environment:
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends, and holidays.
Must be able to work various shifts and flexible hours
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.
