Job Information
Mohegan Sun Beverage Service Operations Manager - Beauty & Essex $2,000 Sign On Bonus!" in Uncasville, Connecticut
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Position Summary:
The Beverage Manager controls the organization, management, and administration of beverage operations of Tao Group Restaurants. Interacts with fellow team members, and supervisors in a polite, courteous, and hospitable manner to ensure gracious hospitality.
Primary Duties and Responsibilities includes but not limited to:
Ensures that procedures are followed and that patrons are shut-off, when necessary
Administers interviewing, hiring, evaluating and counseling of the TGH beverage staff
Establishes and administers service standards
Maintain professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Anticipate and accommodate the needs of the guests
Maintain general cleanliness of assigned stations and the entire venue
Responsible for the administration and planning of beverage programs to uphold company image and drive quality guest experiences
Implementing operating policies for beverage controls in order to achieve maximize service and desired profit levels
Weekly venue product audits
Responsible for producing weekly cost of goods reports for each venue
Create and manage ordering pars to ensure highest discounts for products
Assists FOH Managers in their development and understanding of beverage operations
Menu product planning, product development for maximum market acceptance for taste, optimal cost, and pricing
Competitive analysis of beverage prices in relation to competition
Responsible for staff training and development for sales as they relate to beverage
Ensure a professional attitude and proper business attire when on property
Experience/Skills:
Previous Food & Beverage experience in a leadership role.
Ability to work well under pressure in a fast paced environment.
Ability to work cohesively as part of a team.
Strong interpersonal and problem solving abilities.
Attends and participates in daily pre-service meetings.
Attends and participates in any training sessions or departmental meetings.
Learn by listening, observing other team members and sharing knowledge while leading by example.
Portrays a positive and professional attitude.
Demonstrates knowledge of Tao Group Hospitality, its partners and supporting hotel environments.
Works as part of a team and provides help and support to all fellow team members.
Secondary Duties and Responsibilities:
Assists in communicating all maintenance requirements with the casino’s maintenance department
Maintains the inventory of all office and operating supplies
Ensures the replacement or repair of all beverage related breakage, damage of equipment or furniture
Attends, leads and participates in any training sessions, departmental meetings or pre-service meetings
Portrays a positive and professional attitude
Demonstrates knowledge of venue, Tao Group Hospitality, its partners and supporting hotel environments.
Prepares all special event contracts, charges necessary deposits, and ensures deposits and full payments are received by the agreed upon dates.
Attends monthly networking mixers when necessary
Minimum Education and Qualifications:
Minimum 2-3 years of previous hospitality supervisory/management experience within a high-volume setting is essential.
Two-year associate degree (60 credit hours) in Hospitality, Business etc. or equivalent work experience preferred.
2-3 years of previous hospitality events sales experience within a high-volume setting will be considered
Strong guest service foundation, ability to coach, build a team, problem solve, and leadership skills required.
Must be organized, self-motivated, and proactive with a strong attention to detail.
Excellent written and verbal communication skills
Excellent organizational and multi-tasking skills
Intermediate knowledge of Word, Excel and Outlook
Proficient with computers (Microsoft Products), POS and technology
Portrays a positive and professional attitude
Certificate from Court of Master Sommeliers, WSET, Master Cicerone, or Certified Sake Sommelier preferred
Competencies: Incumbent will master the following competencies while in this position:
Knowledge of Mohegan Sun corporate and department policies and procedures
Effective utilization of Mohegan Sun evaluation programs
Maintains professional appearance standards as directed in the Tao Group Hospitality Employee Handbook.
Understanding of Scheduling and Time & Attendance system and Manager Self Service systems
Thorough understanding of the Mohegan Tribal Employment Rights Ordinance (TERO) as it relates to employment
Training Requirements:
Must complete all appropriate Human Resources Manager Training courses
Completion of Tao Group Hospitality Assistant General Manager Training Program, PCI/DSS, Alcohol Awareness, Food Handling and Gaming Registration
Understanding of Scheduling and Time & Attendance system and Manager Self Service systems
Physical Demands and Work Environment:
Must be able to stand, lift and bend for extended periods of time.
Must be able to bend and lift to 50 lbs.
Role may include job duties or tasks requiring repetitive motion.
Exposure to hot kitchen elements or cleaning materials.
Must be able to work and remain focused in a fast-paced and ever-changing environment.
Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, and weekends
This is not necessarily an exhaustive list of all responsibilities, requirements or working conditions associated with the job. Mohegan Sun reserves the right to make changes in the above job description whenever necessary.
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Work Shift:
Regular
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Mohegan Sun practices Native American Preference in hiring. "Native American" means an individual who is a duly enrolled member of the Mohegan Tribe or any group of Native Americans recognized by the Mohegan Tribe, The United States of America, or the State of Connecticut.
What began in 1996 as a gaming destination in southeastern Connecticut with a handful of Team Members has expanded into a premier entertainment enterprise with over 10,000 team members across the globe. What drives our success is the centuries-old philosophy of the Mohegan Tribe “The Spirit of Aquai”. Its principles of welcoming, mutual respect, cooperation and building relationships have shaped our culture, and serve as the foundation that we live by with every guest and team member interaction today, and for generations to come.
