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Date: Aug 22, 2024

Location: UK Wide, United Kingdom

Company: BT Group

Job Req ID: 38103

Posting Date: 22/08/2024

Function: Cyber Security

Location: UK Wide

Salary: Competitive

PLEASE NOTE: MUST BE ELIGIBLE FOR SC CLEARANCE

Why this job matters

Our purpose is to use the power of communication to make a better world. For each other, for our customers, for society and our communities.

•Security incidents and confidentiality failures carry financial costs and can impact our brand and reputation. Proactively preventing, detecting and responding to incidents or ensuring confidentiality is maintained allows BT to reduce risk to the business and our customers.

•Understanding the customer, their industry, and specific concerns to facilitate their strategic goals, by leveraging people, process and technology to deliver the most efficient and effective service possible to the customer.

•Responsible for the relevance, effectiveness and efficiency of the service towards the customer during the service initiation/transition phase and during in life operations and will act as a trusted advisor.

•Providing thought leadership in the customer space as well as within BT.

Your role places real value in finding and adapting ways to protect and support our people, customers & communities.

What you’ll be doing

•The TAM is to be the customer advocate for the BT Security products we provide to the customer and assist in the optimisation and integration of those products to meet ongoing customer requirements.

•Attend regular meetings with the customer to review the performance of the security service(s) and will assist in the raising of service requests if required. The meetings will be scheduled on a regular basis depending on the level of service model chosen.

•Proactively assist the customer to understand and lead value-add support activities, understand the offenses or alerts provided by the security service(s) with guidance on tuning, log source selection and configuration to provide for a continuous improvement cycle.

•As part of the systems vulnerability and patching process, the TAM will provide the customer interaction to ensure the systems remain up to date and secure against the latest threats.

•Act as a “CISO-Lite” for our Threat Analytics customers by providing strategic guidance, threat awareness with detection and response planning and development activities.

The skills you will need

•Experience with or awareness of cyber and security risk controls.

•Ability to understand and interpret security architecture and how it achieves the customer’s security goals.

•Ability to understand and support the customer’s strategic, tactical, and regulatory security goals.

•Risk management awareness.

•Hunting instinct and problem solving.

•Adaptive decision making.

•Awareness of change management.

•Effective Communication, including verbal, report writing & presentations skills.

•Ability to lead the technical security analytics conversation.

•Ability to carry out security analytics reviews in complex solutions

•Ability to master a range of skills and learnings in order to support the solutions we offer in line with BTs’ and our customers’ business needs.

•Clear communication skills for stakeholder management.

•Eagerness to share knowledge and experience with customers and colleagues.

•Have a resilient attitude towards new challenges.

•Be self-motivated and proactive, ambiguity is your friend.

The experience you need

•Knowledge of security management, service management and/or information security.

•Awareness of the MITRE ATT&CK.

•Understanding of data protection principles.

•Project management awareness

•Data protection

•Privacy management awareness

•Incident Response awareness

•Security controls management awareness

•Experience with Security SIEM / SOAR applications and platforms (including, but not limited to IBM QRadar, IBM Resilient, XSOAR, Sentinel, Securonix or Splunk ES).

•Collaboration and conflict management.

•Risk assessment and management awareness.

Our leadership standards

Looking in:

Leading inclusively and Safely

I inspire and build trust through self-awareness, honesty and integrity.

Owning outcomes

I take the right decisions that benefit the broader organisation.

Looking out:

Delivering for the customer

I execute brilliantly on clear priorities that add value to our customers and the wider business.

Commercially savvy

I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:

Growth mindset

I experiment and identify opportunities for growth for both myself and the organisation.

Building for the future

I build diverse future-ready teams where all individuals can be at their best.

With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.

We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.

We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.

As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.

A FEW POINTS TO NOTE:

Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.

We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.

DON'T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.