Job Information
Sedgwick Customer Care Specialist in UK, United Kingdom
Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.
A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.
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Customer Care Specialist
The Role:
We now have an excellent opportunity for talented Customer Care Specialists to join our highly successful Specialist Care team. Insurance claims experience is not necessarily essential for this role, as we are looking for people who can demonstrate exceptional communication skills and you may come from a nursing or community care background.
This role will be based in the Southeast of England region. The role will be a flexible mix of home working and office-based work, alongside the requirement to visit our vulnerable customers in their home, and thus a full UK driving licence is essential and a car allowance or company car may be provided.
You will have responsibility for the following tasks:
Delivering dedicated additional support to vulnerable customers, working alongside the claims handling team, and maintaining the highest levels of customer support and contact
Identifying and responding to the customer’s bespoke requirements, ensuring their interests are at the forefront of claims handling decisions
Supporting with decisions around aspects such as appropriate alternative accommodation, and guiding customers through the necessary processes, with a tailored approach in response to individual needs
Keeping all interested parties fully updated at all stages of the claim in which you are involved
Delivering insight sessions, to promote best practice and care to our wider colleagues and clients
Keeping accurate daily time recording, demonstrating competence in the role
This is a great opportunity for those who are motivated by the variety of claims and would relish the chance to make a positive difference to the claims journey for our customers and contribute to the network of professionals we work within.
You will have/will be:
Proven experience within a role delivering care for customers
Knowledge of Insurance claims handling would be desirable but not essential for this role. Full training will be provided.
Comfortable working to deadlines and in a busy environment
A team orientated and practical individual, seeking solutions, best practice and continuous improvement
Confident, with both verbal and written communication skills to the highest level
Flexible and adaptable with a willingness to contribute and assist others, and the ability to react quickly to changing situations
Excellent diary management skills with the capability of prioritising your workload
Excellent IT skills, including experience of MS Word, Excel and PowerPoint
Willingness to maintain competencies and acquire new ones as the need arises
Consistent attendance, punctuality and reliability
What will you get for this role?
Competitive salary depending on skills, experience and qualifications
Car allowance
Many of our vacancies offer the opportunity to work flexibly, whether from office and/or home
Healthcare scheme
A Self Invested Personal Pension Scheme
Holiday allowance of 25 days plus bank holidays
Discounts on various products and services
Employee assistance programme for employee wellbeing
Life assurance
Group Income Protection
Voluntary benefits – dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP app
Working at Sedgwick
Our company is a place where creative and caring people of all backgrounds can be challenged, grow as individuals, and feel a higher purpose in the unique value they bring and the difference they make in the lives of others. We celebrate our differences; cultivating uniqueness and belonging allows us to connect with our consumers on a personal level, understand our clients’ needs, support the communities in which we operate, and perform at our best.
We’re passionate and understanding about our colleagues – so we have built flexibility into our colleague working model. If you wish to work from home, split your working time between the home and office or change your hours so you can collect your children or care for someone in your family, we’re supportive of that. As a flexible employer, we’re happy to discuss options that take into consideration your personal needs for this position during your interview.
Applicants who are successful at interview will be, as part of pre-employment screening, subject to: ID document verification, credit check, address verification, employment verification, employment gap verification, UK DBS, UK financial regulator search, anti-money laundering search, directorship search and global watch list check.
Sedgwick is committed to Equal Opportunity and Diversity. We aim to ensure that no job applicant or employee receives less favourable treatment on the ground of race, colour, nationality, religion, ethnic or national origins, age, gender, marital status, sexual orientation or disability.
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Sedgwick is an Equal Opportunity Employer.
The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.
Taking care of people is at the heart of everything we do. Caring counts
Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing – one where caring counts. Watch this video to learn more about us. (https://www.youtube.com/watch?v=ywxedjBGSfA)
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