Job Information
Alorica Social Media Content Moderator in Tulsa, Oklahoma
Position: Social Media Content Moderator
Location: 14002 E 21st St #600 Tulsa, OK 74134 (Onsite Position)
Terms: Full-time
Pay: $16/hr (Onsite premium of additional $1.50/hr)
Join Team Alorica
At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at-home and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we’re proud to say over 70% of our leaders are promoted from within!
But that’s not all…we also provide a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being including supporting their own communities through Making Lives Better with Alorica (MLBA). MLBA is our award-winning, in-house non-profit charity that’s focused on empowering people through mission-focused work.
Job Summary
As part of Team Alorica, you'll help our clients by addressing their customers' concerns, providing support, and resolving issues.
Key Job Responsibilities
Review Content (video, image, text) and conduct quality control, ensuring the content complies with local policies and regulations
Become and remain knowledgeable about online community standards
Interpret and apply complex policies and guidelines to content
Review the reported content with agreed turnaround times and standards of quality
Escalate issues outside of the company policy
Qualifications
High school diploma or GED
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Ability to handle viewing graphic and potentially disturbing content
Ability to react quickly and effectively with high attention to detail and fast learning ability
High level engagement
Possess a high level of professionalism
Good understanding of social media pop culture
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ability to work required full time schedule within our 24/7 hours of operation (subject to change based on business needs)
Physical Demands
- Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
Paid Time Off (PTO)
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
On-site amenities such as: Coffee & Snack bar, breakroom with shuffleboard and air hockey, ATM/Banking access, and so much more!
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
Qualifications
High school diploma or GED
Customer service experience is a plus
Strong computer navigational skills
Familiarity with Microsoft Office applications (Word, Excel)
Excellent oral and written communication skills
Exceptional listening/comprehension skills
Professional and courteous
Customer oriented
Work Environment
Regular work performed in a climate-controlled, call-center environment
Ongoing usage of phone and computer systems
Physical Demands
- Constant sedentary work
Benefits
Health, dental, and vision coverage/HSA
PTO
Paid holidays and sick time
Optional daily pay or weekly pay
401K retirement plan
Leadership programs
Paid training and tuition reimbursement
Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
Employee assistance program
Additional voluntary benefits
Next Steps
Place an application
Complete your online assessment
Our team will review your application
If selected to move forward, our team will follow up directly
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.
Alorica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
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