Easter Seals Jobs

Description

We are offering a contract to hire opportunity for a Complaints Manager in the financial services industry in Tulsa, OK. As a Complaints Manager, you will be in charge of managing the Complaints Management Program, ensuring all banking rules, regulations, and statutory requirements are upheld. You will also be responsible for leading a team of Complaints Analysts, providing guidance on complex compliance issues, and maintaining systems to monitor our bank's products, services, and customer experiences. Hybrid work schedule.

Responsibilities:

• Lead a team of Complaints Analysts to track, analyze, and report customer complaints

• Provide guidance on complex compliance issues and foster a positive work environment focused on learning and growth opportunities

• Maintain the Complaints Management Program, ensuring all complaints are researched and resolved in a timely manner

• Establish and maintain systems to monitor the performance of our bank's products, services, and customer experiences

• Collaborate with compliance teammates and business partners to conduct research and assess potential risks or concerns

• Deliver comprehensive management reports that highlight trends, areas of weakness, and lessons learned from complaints

• Review complaint resolutions and responses to ensure customer concerns are adequately addressed

• Analyze complaint data and prepare detailed reports to help Senior Management understand any issues noted

• Serve as a resource for internal and external compliance inquiries, providing support and guidance as necessary

• Lead special projects and initiatives as assigned.

Requirements

• Bachelor’s degree, or equivalent work experience, required.

• 5-7 years’ experience in banking industry, required.

• CRCM certification, preferred.

• Ability to work in a fast paced and rapidly evolving market.

• Strong analytical and conceptual thinking skills, with the ability to solve problems and make decisions using data.

• Knowledge of existing and emerging bank regulations.

• Knowledge of audit processes and compliance with required reporting.

• Ability to analyze compliance procedures and standards.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .