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Carrier Commercial HVAC Service Coordinator in Tukwila, Washington

Country:

United States of America

Location:

CAW03: CSS-Tukwila, WA 3215 S 116th St, Tukwila, WA, 98168 USA

This position is for a Commercial HVAC Field Service Coordinator located in Tukwila, WA who can work independently with minimal supervision. The ideal candidate can solve problems in dispatching, scheduling, and assigning work assignments to the field team for maximum optimization. Work with staff in gathering, verifying, and processing warranty documentation; rely on moderate to extensive experience and judgment to plan and accomplish assigned tasks.

Key Responsibilities:

  • Schedule and dispatch technician daily work orders for repairs while ensuring the scope of work and time requirements are well-communicated

  • Manage prioritization of repairs while optimizing technician-assigned routes to align with job requirements

  • Partner with the Service Manager & Service Operations Lead to prepare a bi-weekly technician schedule

  • Proactively distribute work orders for jobs daily

  • Adhere to scheduling guidelines and work order priority to manage the schedule

  • Assist with the management and recording of non-productive technician time

  • Other duties as assigned

Required Qualifications:

  • High School diploma or GED

  • Must have a valid Driver’s License

  • 2+ years of customer service experience

  • 6+ months of experience supporting customers via telephone and email

Preferred Qualifications:

  • 1 year of experience scheduling workforce

  • Experience in the HVAC industry

  • Experience with scheduling field service technicians

  • Excellent verbal and written communication skills

  • Strong organizational skills

  • Excellent attention to detail and accuracy

  • Experience with Microsoft Office

  • Experience with SAP

  • Experience with Salesforce or similar CRM

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RSRCAR

Pay Range:

$63,028 - $88,447 Annually

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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