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Arizona Department of Economic Security Warranty Administrator in Tucson, Arizona

This job was posted by https://www.azjobconnection.gov : For more information, please see: https://www.azjobconnection.gov/jobs/6554899

Employer Job Title: Warranty Administrator

POSITION SUMMARY: Manually organizes, prepares, records, follows-up and reconciles all warranty claims.

ESSENTIAL JOB FUNCTIONS:

  1. Insures that all warranty repairs and other work is performed accurately and within the established time frame to comply with manufacturer requirements and dealership standards.
  2. Advises management regularly of any claims which are unusual, aging or require intervention.
  3. Verifies accuracy of claim and criteria required by factory or distributor.
  4. Insures credits and all claims information is posted accurately and in a timely manner.

ESSENTIAL JOB REQUIREMENTS:

  1. Verbal communication ability to clearly communicate in person and by telephone with co-workers and manufacturer regarding the claim.
  2. Daily attendance that is consistent, regular and timely.
  3. English reading and math skills sufficient to read all documents and manufacturers information (approximately the 10th grade level).
  4. Regularly and accurately use a 10-key adding machine by touch. Repeated, regular and accurate input of information to the computer.
  5. Mentally recalls, tracks and accurately recounts work in progress; the ability to accurately apply pertinent dealership and manufacturer information.
  6. Completes required forms, documents and reports as needed.
  7. Cooperative and courteous manner with customers, co-workers and management personnel.
  8. Accurately compares, reads and records identification numbers up to 18 alphanumeric series (i.e., Vehicle Identification Number, part numbers).
  9. Works extended hours (potentially 10hour days), spur of the moment overtime AND consecutive work days on aregular and irregular basis.
  10. Works with more than one person and/or task simultaneously, maintaining a cordial and friendly manner at all times without internalizing frustration, anger or pressure.
  11. Ability to maintain good employee relations by acting courteously and amicably towards other co-workers.

ALL CANDIDATES:

  1. Pass observed and SAMHSA certified drug screen.
  2. Present documents to certify eligibility to work.
  3. Have work history verified as accurate.
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